Gregory Allard
Vail
Summary
Pursue a career in Hospitality Management, Culinary Innovation, and challenge which rewards achievement of organizational goals and leads to executive opportunities Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Blue Moose Pizza
10.2022 - 03.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Concierge
Sonnenalp
11.2021 - 10.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
Concierge
Westin Riverfront Resort & Spa
11.2020 - 11.2021
- ssisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
Server/Waiter
The Red Lion
10.2019 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Restaurant Manager
Blue Moose Pizza
12.2016 - 10.2019
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Guest Services Agent
Vail Racquet Club Mountain Resort
12.2016 - 04.2017
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Sauté Chef and Food and Beverage Management Intern
Ella's Restaurant
08.2015 - 12.2016
- Displayed correct recipes on monitor during prepping, frying and sautéing process to prepare ingredients and plate dishes to business standards.
- Cooled, stored, labeled and dated food products appropriately to maximize ingredient freshness when preparing recipes.
- Complied with nutrition and sanitation regulations and safety standards by taking proper precautions to deliver high-quality food timely and simultaneously.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
- Collaborated with executive management to develop strategic plans for improving overall guest experience at the establishment.
- Coordinated special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints.
Line Lead
JJ's Grill on the Lake
05.2015 - 08.2015
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Trained new employees on production line processes, ensuring a smooth transition into their roles and maintaining high performance standards.
- Maintained open lines of communication between management and production staff, successfully resolving any conflicts or concerns that arose during daily operations.
Assistant Restaurant Manager
Slim Chickens
11.2013 - 04.2015
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Education
Bachelor of Science - Hospitality Administration And Management
University of Arkansas At Fayetteville
Fayetteville, AR12.2016
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Time Management
- Training and coaching
- Purchasing
- Staff Scheduling
- Staff Training
- Inventory Management
- Food Safety
- Cost Control
Accomplishments
- Helped organize and execute the American Heart Association Heart Ball 2016
- Apart of the winning culinary team at Chefs in the Garden 2016
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
General Manager
Blue Moose Pizza
10.2022 - 03.2024
Concierge
Sonnenalp
11.2021 - 10.2022
Concierge
Westin Riverfront Resort & Spa
11.2020 - 11.2021
Server/Waiter
The Red Lion
10.2019 - 11.2020
Assistant Restaurant Manager
Blue Moose Pizza
12.2016 - 10.2019
Guest Services Agent
Vail Racquet Club Mountain Resort
12.2016 - 04.2017
Sauté Chef and Food and Beverage Management Intern
Ella's Restaurant
08.2015 - 12.2016
Line Lead
JJ's Grill on the Lake
05.2015 - 08.2015
Assistant Restaurant Manager
Slim Chickens
11.2013 - 04.2015
Bachelor of Science - Hospitality Administration And Management
University of Arkansas At Fayetteville
Food Handler Certification
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