Summary
Overview
Work History
Education
Skills
Timeline
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Cassidy Lewis

Colorado Springs

Summary

A self-motivated, achievement oriented, service industry professional with experience performing various administrative tasks for any position. Seeking a role to leverage my current professional skill sets.

Overview

8
8
years of professional experience

Work History

Bartender/ Server

Seven Mile Casino
09.2024 - Current
  • Managed financial transactions precisely, maintaining accurate closing records
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
  • Kept bar presentable and well-stocked to meet customer needs
  • Evaluated IDs to uphold legal standards for beverage service
  • Boosted sales by upselling premium products to clients
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Mastered accounting for all item transactions each shift
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients

Bartender

Control Room
05.2023 - 08.2023
  • Kept bar presentable and well-stocked
  • Followed alcohol awareness procedures for preventing excessive guest intoxication or serving a minor
  • TIPS certified ensured food safety and alcohol service was up to date
  • Informed customers about any specials or events we had going on that day which brought them back
  • Used toast system to improve order service and increase all food/ drink sales
  • Studied the menu for extensive knowledge of beer, wine and spirits to make informed recommendations to customers
  • Managed the bar on most nights there was no manager on duty and locked up
  • Cooked all late night food orders after midnight for guests that still needed a bite to eat
  • Ran food orders, bussed all tables, and kept up with side work

Bartender

Pizza Wing And Co
10.2022 - 02.2023
  • Verified drinking age requirements of customers by carefully reviewing photo identification
  • Developed new signature cocktails to support bar marketing brand and increase profits
  • Obtained cash bank and stocked service bar to prepare for operation
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Kept bar stocked with liquors, juices and garnishes for drinks
  • Kept bar presentable and well-stocked to meet customer needs
  • Opened and closed all bars ensuring customer satisfaction

Bartender

Seabreeze Taphouse/ Coyote Ugly
10.2019 - 09.2022
  • Crafted cocktails and poured beer within a high-volume environment
  • Provided excellent customer service to all guests before and after the COVID-19 pandemic by ensuring overall customer satisfaction, enforcing and maintaining safety protocols, proactively solving problems, and creating a welcoming and safe environment
  • Served and bussed all tables as well as answered all questions asked about beer/ drink/ and food menus
  • Danced on the bar at coyote and learned coordinated dances, free shots, beer bongs, and body shots
  • Ensured no alcohol was served to minors or those who are over served
  • Maintained strong memory to remember multiple drink/ food orders as well as all tab names
  • Managed the POS/ toast systems to ring in all purchases and handle all transactions
  • Explained daily specials and beverage promotions to exceed daily sales goals
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks
  • Followed strict recipes and drink measurements to minimize product used
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits
  • Prepared garnishes by evenly slicing and pitting fruits
  • Maintained impeccably clean, attractive and well-stocked bar area
  • Served high customer volumes during special events, nights, and weekends
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory

Host/ Delivery Driver

Z'abbraccis
08.2017 - 08.2019
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations
  • Accommodated special seating requests for guests to enhance satisfaction
  • Used cash registers and credit card machines to cash out customers
  • Answered phone calls to take orders, give information and document reservations
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Drove car in urban and rural areas to complete high volume of deliveries
  • Managed customer inquiries and complaints in polite and professional manner

Education

Diploma -

Castle Rock, CO
01.2019

Skills

  • Quick learner
  • Attentive to small detail
  • Time management
  • Excellent written communication
  • Excellent verbal communication
  • Compassionate intrapersonal relation skills
  • Creative thinking
  • Team building
  • Well organized
  • High priorities
  • Respectable morals
  • Food Preparation and Safety
  • Health Code Compliance
  • High-Volume Environments
  • Cocktail List Development
  • Energetic
  • Outgoing

Timeline

Bartender/ Server

Seven Mile Casino
09.2024 - Current

Bartender

Control Room
05.2023 - 08.2023

Bartender

Pizza Wing And Co
10.2022 - 02.2023

Bartender

Seabreeze Taphouse/ Coyote Ugly
10.2019 - 09.2022

Host/ Delivery Driver

Z'abbraccis
08.2017 - 08.2019

Diploma -

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Cassidy Lewis