Dedicated and results-driven Quality Manager with 15+ years of experience in implementing quality control systems, ensuring compliance with industry standards and coordinating with team members. Adept at performing root cause analysis, fostering a culture of continuous improvement, and enhancing product quality.
Overview
2025
2025
years of professional experience
Work History
Technical Manager
E-Pro Services
Manager
Alpha Programming
Quality Manager
Programming Express (ProEx)
10.2010 - 09.2024
Led the successful implementation of ISO 9001 certification and maintained certification to present
Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
Sorted product and provided expertise on non-conforming product requirements.
Oversaw successful completion of external audits with no major non-conformances identified.