Grayson Gandy
Aurora,CO
Summary
Dynamic Shift Manager with a proven track record at Buffalo Wild Wings, excelling in client relations and team engagement. Expert in employee onboarding and problem-solving, enhancing service quality and team performance. Known for fostering collaboration and implementing safety protocols, resulting in a more efficient and positive work environment.
Overview
5
5
years of professional experience
Work History
Shift Manager
Buffalo Wild Wings
Aurora, CO
06.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Server
Buffalo Wild Wings
01.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess Trainer
Chili's Restaurant
03.2022 - 01.2023
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
Sandwich Artist
SUBWAY®Restaurants
04.2021 - 02.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
High School Diploma -
Grandview Highschool
Aurora, CO05-2024
Skills
- Collaborative decision-making
- Client relations orientation
- Employee onboarding support
- Safety protocol implementation
- Detail-oriented financial handling
- Team engagement strategies
- Management of daily opening and closing tasks
- Dependable and timely
- Managing customer concerns
- Positive and engaging
- Networking and rapport development
- Team coordination
Timeline
Shift Manager
Buffalo Wild Wings
06.2024 - Current
Server
Buffalo Wild Wings
01.2023 - 06.2024
Hostess Trainer
Chili's Restaurant
03.2022 - 01.2023
Sandwich Artist
SUBWAY®Restaurants
04.2021 - 02.2022
High School Diploma -
Grandview Highschool