Gray Christensen
Dillon,CO
Summary
Experienced with managing multiple retail locations, ensuring seamless operations and consistent performance. Uses strategic planning to optimize store efficiency and improve customer satisfaction. Track record of fostering team collaboration and adaptability to meet changing needs.
Overview
7
7
years of professional experience
Work History
Multi-Store Manager
Breck Sports
12.2021 - 03.2025
- Leads store to meet or exceed inventory seasonal inventory goals
- Model and coordinates company policies and guidelines to my Team
- Maintains a quality core staff through recruiting, training, and mentorship
- Conducts performance assessments for staff development through mentorship on a regular basis
- Actively seek and communicate ideas or issues with the Senior Manager
- Consistently demonstrates knowledge of current industry trends as well as remain aware of new products
- Self-organized and able to adapt quickly to support multi-store locations
- Lead a team of 30 employees to achieve operational excellence
Intermediate Bike Mechanic
Breck Sports
05.2021 - 08.2021
- Provides exceptional customer service through our rental bike program
- Completes service paperwork legibly, accurately, and filed accordingly
- Tune bikes using the proper tools while following all safety procedures
- May be responsible for ordering tools, shop equipment, vendor warranty items or special orders based on shop needs
- Assist in the training and on-boarding of new and current bike mechanics
Assistant Store Manager
Breck Sports
10.2020 - 05.2021
- Fulfill manager-on-duty responsibilities when scheduled
- Recruit and assist in maintaining a quality core staff
- Evaluate sales trends and build methods for sales growth
- Communicate ideas or issues with the Store Manager
- Assist in onboarding and training of new employees in POS, product knowledge, guest service, and sales
Golf Course Maintenance
Breckenridge Golf Course
08.2020 - 10.2020
- Maintained 18-hole golf course, including mowing greens, tees, fairways and roughs, clubhouse lawns, landscape beds, sand bunkers and waterways using a variety of equipment
- Performs skilled project work as needed and operates specialized equipment
- Repairs tee areas, seeding and upkeep of greens, raking sand traps, trimming/fly mowing, and general landscaping
Golf Course Maintenance
Keystone River Course
06.2019 - 09.2019
- Maintained 18 hole golf course, including mowing greens, tees, fairways and roughs, clubhouse lawns, landscape beds, sand bunkers and waterways using a variety of equipment
- Performs skilled project work as needed and operates specialized equipment
- Repairs tee areas, seeding and upkeep of greens, raking sand traps, trimming/fly mowing, and general landscaping
Rental/Retail Supervisor
Keystone Sports
11.2018 - 05.2019
- Execute daily operations by opening and/or closing retail/rental outlets, including filling front-line employee positions as necessary, especially during non-peak periods
- Act as a mentor who can train and lead the rental technician team
- Demonstrate the ability to communicate professionally to staff and guests
- Ensure all retail/rental locations are clean, have updated materials, and present a professional appearance to our guests, staff, and purveyors
- Develop, adhere to, and role model the company’s mission, vision, and values
Ski Technician
Breck Sports
12.2017 - 05.2018
- Explain to guests how to operate rental equipment, safety practices, and guest responsibility for the equipment during the rental including length of rental and return options
- Ensure equipment on rental “ready” line is clean, serviced, and tested according to company standards
- Follow all company standards in regards to paperwork, cash management, and loss prevention
- Deliver an enthusiastic and professional level of guest service at all times
Skills
- Wintersteiger SBI ski/snowboard tuning machines
- Relationship building
- Self-organization
- Adaptability
- Ability to thrive in fast-paced environments
- Recruitment and hiring
- Customer service
- Problem-solving
- Team leadership
- Budget control
Timeline
Multi-Store Manager
Breck Sports
12.2021 - 03.2025
Intermediate Bike Mechanic
Breck Sports
05.2021 - 08.2021
Assistant Store Manager
Breck Sports
10.2020 - 05.2021
Golf Course Maintenance
Breckenridge Golf Course
08.2020 - 10.2020
Golf Course Maintenance
Keystone River Course
06.2019 - 09.2019
Rental/Retail Supervisor
Keystone Sports
11.2018 - 05.2019
Ski Technician
Breck Sports
12.2017 - 05.2018
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