Grant Kassan

• Explain the clubs rules and seat guests
• Take drink and food orders
• Serve food and drinks
• Wait on up to 60 people at a time
• Greet and entertain VIP guests

• Waited on tables and parties
• Brought drinks to customers
• Set up for events
• Take down for events
• Opening/closing duties
• Able to use TOAST

Events:

• set up and break down
• assist with any customer requests
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• In charge of running all social media accounts
• In charge of curating engaging instagram posts and stories using photoshop, premiere and after effects
• Responsible for taking in house photos and videos with my DJI Mini Pro 3 Drone and Sony a6500 Camera
• Helped manage facility
• In charge of opening and closing duties as multiple arenas
• .Trained all new employees
• Maintained a safe and fun atmosphere
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Worked daily with the Social Media Coordinator to produce in house content for Instagram stories, posts and reels
• I used adobe apps to edit and finalize social media videos and posts
• Weekly meetings with the marketing team to discuss new ideas and campaigns
• Was in charge of curating creative and unique posts for Twitter
• In charge of delegating and responding to all Social media comments and direct messages
• Established relationships with other content creators to take videos and photos
• Initiated relationships with professional athletes and influencers to cross promote on each others social media
• Exceeded team goals and collaborated with staff members to implement customer service initiatives
• Resolved customer complaints while prioritizing customer satisfaction and loyalty
• Collaborated with upper management to improve customer service processes and support structures company-wide