Gracyn Heilman
Colorado Springs
Summary
Energetically drove conservation efforts and enhanced visitor engagement at Cheyenne Mountain Zoo, showcasing exceptional teamwork and problem-solving skills. Mastered cash handling and customer transactions at Scheels All Sports, promoting loyalty through knowledgeable service. Achieved significant improvements in animal welfare and customer satisfaction, demonstrating a commitment to excellence and ethical standards.
Overview
3
3
years of professional experience
Work History
Zookeeper Intern
Cheyenne Mountain Zoo
01.2023 - 03.2023
- Assisted in the design of engaging enrichment activities, promoting mental stimulation and natural behaviors in animals.
- Participated in emergency drills, contributing to effective response management during potential incidents involving animals or guests.
- Contributed to zoo conservation efforts by participating in species-specific research projects and data collection.
- Collaborated with zookeepers on diet formulation tasks, providing optimal nutrition for diverse species according to specific dietary requirements.
- Facilitated smooth transitions during animal moves or introductions, minimizing stress for all involved parties.
- Observed behavioral changes in animals, informing adjustments to care plans as needed for improved wellbeing.
- Improved visitor experience by delivering engaging educational presentations about various animal species and their habitats.
- Developed strong relationships with zoo staff through active communication channels and teamwork-based initiatives, enhancing overall workplace morale and productivity.
- Assisted with veterinary procedures when necessary, ensuring proper restraint techniques were utilized for animal safety and staff protection.
- Educated visitors on the importance of conservation efforts, inspiring support for global wildlife preservation initiatives.
Customer Service Representative
Scheels All Sports
11.2021 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
Education
No Degree -
Discovery Canyon Campus High School
Colorado Springs05.2022
Skills
- Training and Development
- Safety Understanding
- Food Preparation
- Teamwork
- Teaching
- Cleaning
- Cleaning Skills
- Health and Safety Standards
- Food Safety
- Product Knowledge
- Honest and Ethical
- Cleaning and Sanitizing
- Product Scanning
- Cash Register Operations
- Reliable and Responsible
- Employee Training
- Problem Solving
- Policies and Procedures
- Payment Processing
- Cooperative Attitude
- Customer Transactions
- Cash Handling
Timeline
Zookeeper Intern
Cheyenne Mountain Zoo
01.2023 - 03.2023
Customer Service Representative
Scheels All Sports
11.2021 - Current
No Degree -
Discovery Canyon Campus High School
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