Grace Victoria Kruse

• Provided exceptional customer service, resolving issues promptly to maintain seller ratings.
• Developed and maintained strong customer relationships to enhance buyer loyalty.
• Collaborated with customer service team to achieve seamless customer experience.
• Managed inventory levels, ensuring timely restocking of high-demand items.
• Enhanced customer satisfaction by providing timely and accurate responses to inquiries, resulting in positive feedback and repeat business.
• Streamlined order fulfillment processes, improving shipping efficiency and accuracy.
• Maintained detailed records of all transactions for tax purposes, ensuring compliance with financial regulations.
• Designed eye-catching eBay storefronts using HTML templates that showcased products effectively while reflecting brand identity consistently across all listings.
• Utilized social media platforms to promote eBay store listings and drive additional traffic for increased sales potential.
• Implemented promotional strategies, increasing visibility and driving traffic to listings.
• Resolve customer disputes courteously to enhance customer satisfaction.

• Researched upcoming musicians and artists, arranged interviews, and helped to design and create their website, write bios, and detailed descriptions.
• Research the development of a new music platform that benefits the artist by selling their music, merch, and performances online.
• Evaluated art trends to inform project direction and maintain relevance in the industry.
• Contributed to creative process through original ideas and inspiration.
• Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
• Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
• Developed unique concepts for projects, enhancing overall visual communication strategy.
• Collaborated with clients to understand their vision and deliver tailored artistic solutions.
• Mentored emerging artists, providing guidance on techniques and professional development.

• Applied airbrush techniques to achieve flawless tanning results for clients.
• Maintained equipment, ensuring optimal performance and cleanliness for effective service delivery.
• Educated clients on aftercare products and techniques to prolong tanning effects.
• Collaborated with team members to enhance workflow efficiency and client satisfaction.
• Resolved client concerns promptly, fostering positive relationships and repeat business.
• Consistently exceeded customer expectations by delivering top-quality airbrush services that showcased artistic skill and technical expertise.
• Increased client retention through effective communication and understanding of their specific needs and preferences.

Toured internationally as a Bassist with Anthony B, Max Romeo, Marlon Asher, Kulcha Knox, Chinna Smith, Moeish, Saritah, Gracie Bassie and more.

Created and Managed personal record label "Tiger's Milk Production's" playing, recording, arranging, mixing, mastering, registering, distributing each album.

Designing music release plans. Promoting via social media, creating email spreadsheets of dj's and listeners.

Designing cover art and Electronic press kits.

Booking, managing and playing shows as a bassist and front woman lead singer for her own group "Gracie Bassie".

• Designed intricate glass sculptures, applying advanced techniques to enhance artistic expression.
• Collaborated with clients to conceptualize custom pieces, ensuring alignment with their vision and preferences.
• Mentored junior artists, providing guidance on sculpting methods and artistic development for skill enhancement.
• Design and maintain ETSY website seller platform. Taking and uploading photos, running sales, customer service.
• Developed innovative approaches to glass manipulation, improving overall quality and aesthetic appeal of works.
• Implemented safety protocols in the studio, promoting a secure working environment while handling materials.
• Curated exhibits showcasing sculptures, enhancing visibility of work within the artistic community and attracting new clients.
• Conducted workshops on sculpting techniques for local schools and community centers, inspiring creativity in others.
• Exhibited work in prestigious galleries, gaining exposure and recognition within the art community.
• Consistently met client expectations through effective communication and collaboration, resulting in repeat business.

• Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
• Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
• Coordinated communication between clients and spa staff to enhance service delivery.
• Maintained accurate records of appointments and client interactions using salon management software.
• Assisted in inventory management, monitoring stock levels of products and supplies for daily operations.
• Trained new reception staff on standard operating procedures and customer engagement techniques.
• Implemented process improvements to streamline front desk workflows and reduce wait times for clients.
• Developed strong relationships with clients, fostering loyalty through personalized service experiences.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.

• Designed and executed innovative pastry menus to enhance dining experience.
• Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
• Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
• Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
• Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
• Enhanced customer satisfaction by creating visually appealing and delicious pastries.
• Provided excellent customer service through addressing inquiries on ingredients allergies or dietary restrictions while suggesting suitable alternatives.