Grace Simcoe
Fort Collins,CO
Summary
Detail-oriented and customer-focused team member with over 10 years of experience in various roles, including restaurant team member, cashier and customer service. Consistent customer satisfaction resulting in high praise and multiple 5-star ratings. Possesses excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Burnout Recovery
Self
02.2025 - 08.2025
- I took some time off to improve my well-being after experiencing burnout in the workplace. After taking this time to focus on my mental health and reassess my career goals, I am able to return to work.
Housekeeper
Clean Bees Housekeeping
10.2024 - 02.2025
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
- Assisted clients with special requests or inquiries regarding housekeeping services, providing prompt and courteous assistance
Family Caregiver
Work From Home
01.2020 - 10.2024
- Due to various health concerns with several family members, I took time off to help care for them.
Cashier/Floor Associate
Cost Plus World Market
10.2019 - 01.2020
- Welcomed all customers and assisted them by answering questions or concerns
- Operated 10 key cash register accurately to ensure proper handling of cash, card or check payments as well as refunds or exchanges
- Clearly communicated important information over the intercom to managers and co-workers
- Closed store by cleaning and doing any extra necessary work in a timely manner
- Minimized store thefts through strategic monitoring and customer observation
House Cleaner
All Star Cleaning
06.2019 - 08.2019
- Followed company standards to ensure all homes were cleaned in depth to customer satisfaction
- Completed cleaning duties on time and according to schedule
Cashier/Floor Associate
Big Lots
04.2018 - 05.2019
- Kept customers happy by quickly processing payments and bagging purchases
- Recommended merchandise to suit customer budget and preferences
- Addressed, researched and resolved customer issues
- Worked well with team members to accomplish tasks and meet targets
- Updated pricing and signage and created attractive displays to advertise sales or seasonal products
- Maintained neat drawer by sorting, totaling and wrapping currency and bills while securing cash to maintain accurate register totals
- Minimized store thefts through strategic monitoring and customer observation
Hostess/Busser
P.F. Chang's
09.2018 - 12.2018
- Delivered fast and friendly service and handled questions and service complaints with initiative and sound judgment
- Contributed to a strong team environment by consistently backing up staff to handle any customer demands
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
Guest Service Representative
Courtyard by Marriott
09.2016 - 01.2018
- Handled numerous check-ins and check-outs each day, verifying details, managing paperwork, and collecting payments with high accuracy
- Built customer loyalty with personalized, knowledgeable help for every inquiry
- Resolved guest complaints professionally and courteously
- Issued room key and escort instructions directly to guest without announcing room numbers to ensure privacy
Restaurant Team Member
Qdoba
08.2015 - 08.2016
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Satisfied customers by preparing delicious dishes to match order specifications and quality standards
- Communicated with coworkers to prioritize workflow and streamline order preparation
- Processed credit card transactions, gift cards and cash payments
- Maintained clean, sanitized and well-stocked work areas with consistent attention to upkeep
- Helped and supported team members and managers when needed to maintain an efficient workflow
- Trained new team members in company policies, guest service standards and best practices
Sandwich Artist
Subway
10.2014 - 05.2015
- Greeted guests, answered menu questions and delivered excellent customer service
- Prepared delicious sandwiches to match order specifications and quality standards
- Communicated with coworkers to prioritize workflow and streamline order preparation
- Sanitized work areas, kitchen tools and dishes to comply with health and safety regulations
- Protected customers from cross-contamination and infection risks with regular sanitizing
- Checked dining space for spills, discarded items and checked on customer needs
Crew Member
Wendy's
08.2014 - 10.2014
- Greeted guests, answered menu questions and delivered excellent customer service
- Took orders and processed payments through touchscreen POS systems
- Worked closely with managers and fellow crew members to prepare orders with high accuracy and speed
- Kept storefront clean and tidy, clearing clutter and restocking utensils
- Tallied money accurately, balancing cash drawer at open and close of each day
Education
High School Diploma -
Centennial High School
Fort Collins, CO05.2016
Skills
- Conflict Resolution (5 years)
- Problem Solving (5 years)
- Food Handling (2 years)
- Food Preparation (2 years)
- Menu Memorization (2 years)
- Cash Handling (5 years)
- Cleaning and Sanitizing (5 years)
- Customer Service (5 years)
- Tech Savvy (5 years)
- Effective Communication (5 years)
- Attention to Detail (5 years)
- Phone Etiquette (3 years)
Certification
Driver's License
Timeline
Burnout Recovery
Self
02.2025 - 08.2025
Housekeeper
Clean Bees Housekeeping
10.2024 - 02.2025
Family Caregiver
Work From Home
01.2020 - 10.2024
Cashier/Floor Associate
Cost Plus World Market
10.2019 - 01.2020
House Cleaner
All Star Cleaning
06.2019 - 08.2019
Hostess/Busser
P.F. Chang's
09.2018 - 12.2018
Cashier/Floor Associate
Big Lots
04.2018 - 05.2019
Guest Service Representative
Courtyard by Marriott
09.2016 - 01.2018
Restaurant Team Member
Qdoba
08.2015 - 08.2016
Sandwich Artist
Subway
10.2014 - 05.2015
Crew Member
Wendy's
08.2014 - 10.2014
High School Diploma -
Centennial High School
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