Grace Moritz
Denver
Summary
Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.
Overview
8
8
years of professional experience
Work History
PBX Agent
Four Seasons Denver
07.2025 - 10.2025
- Delivered outstanding customer service by addressing guest inquiries through phone, email, and face-to-face interactions, ensuring timely resolution of complaints and fulfillment of special requests.
- Managed guest communications, including wake-up calls, messages, and document services, with accuracy, confidentiality, and professionalism.
- Supported a seamless guest experience by upholding brand service standards, collaborating with team members, and monitoring safety and operational needs.
Guest Service Agent
Moxy Hotel
05.2024 - 05.2025
- Managed guest check-ins/outs, processed billing inquiries, and handled cash and ledger transactions with accuracy, efficiency, and professionalism.
- Oversaw market inventory and supported food and beverage operations, including coordinating breakfast service and preparing beverages.
- Delivered personalized guest services in a warm, welcoming environment, driving guest satisfaction, repeat visits, and long-term loyalty.
Spa Concierge
Sonnenalp Resort of Vail
06.2023 - 08.2023
- Coordinated guest appointments and recommended spa products and services, enhancing guest satisfaction and contributing to increased revenue.
- Maintained spa cleanliness and organization in compliance with Leading Hotels of the World (LHW) standards, ensuring a safe and welcoming environment.
- Oversaw opening and closing procedures to support smooth daily operations, efficient scheduling, and consistent delivery of high-quality spa experiences.
Caterer
Party Box Catering
10.2017 - 03.2019
- Applied strong planning and time-management skills to ensure meals were prepared efficiently and delivered at the highest quality.
- Enhanced guest satisfaction by developing presentation and plating techniques that elevated the dining experience.
- Contributed to event creation and execution, coordinating staffing, setup, and breakdown to meet guest expectations while maximizing productivity.
Education
Bachelor of Science - Fritz Knoebel School of Hospitality Management
University of Denver
Denver, CO06-2025
Skills
- Clear communication
- Organizational skills
Timeline
PBX Agent
Four Seasons Denver
07.2025 - 10.2025
Guest Service Agent
Moxy Hotel
05.2024 - 05.2025
Spa Concierge
Sonnenalp Resort of Vail
06.2023 - 08.2023
Caterer
Party Box Catering
10.2017 - 03.2019
Bachelor of Science - Fritz Knoebel School of Hospitality Management
University of Denver