Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Grace Medina

2915 W 8th Street Apt 113

Summary

Dynamic property management professional with a proven track record at Jewell Management, excelling in tenant relations and safety compliance. Skilled in property inspections and complaint handling, I enhanced tenant satisfaction through effective problem-solving and community engagement initiatives, significantly improving retention rates and fostering a vibrant residential atmosphere.

Overview

23
23
years of professional experience

Work History

Resident Manager

Jewell Management
08.2015 - Current
  • Managed daily operations to ensure optimal property performance and tenant satisfaction.
  • Oversaw maintenance and repair processes, coordinating with vendors for timely service delivery.
  • Implemented resident engagement initiatives, fostering community relationships and improving retention rates.
  • Conducted regular property inspections to identify and address maintenance issues proactively.
  • Trained and mentored junior staff, promoting adherence to company policies and procedures.
  • Collaborated with local agencies to enhance community outreach programs and resident services.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
  • Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
  • Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
  • Conducted thorough background checks on prospective tenants to minimize risks associated with delinquency or lease violations.
  • Managed daily operations, ensuring smooth functioning of the residential complex.
  • Organized community events that fostered resident engagement, promoting a strong sense of camaraderie among neighbors.
  • Collaborated with vendors for cost-effective services, negotiating contracts to secure optimal pricing on maintenance tasks.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Streamlined rent collection process for increased efficiency and reduced late payments.
  • Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
  • Enhanced community atmosphere with regular communication and engagement activities for tenants.
  • Improved property value through regular inspections, identifying necessary repairs and upgrades.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Planned special events such as lotteries, dedications and project tours.

Case Manager

GEO Reentry Services
06.2002 - 05.2015
  • Coordinated care plans with multidisciplinary teams to enhance client outcomes.
  • Assessed client needs and developed tailored service strategies for effective support.
  • Monitored client progress and adjusted interventions based on evolving requirements.
  • Facilitated communication between clients, families, and service providers to ensure seamless care delivery.
  • Trained and mentored junior staff in case management best practices and compliance standards.
  • Evaluated program effectiveness through data analysis, driving continuous improvement efforts within the team.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Partnered with local organizations to expand access to social and community services.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.

Education

GED -

Weld County Human Services
Greeley, CO

Skills

  • Property inspections
  • Safety compliance
  • Fair housing regulations
  • Rent collection
  • Property management
  • Complaint handling
  • Customer service
  • Problem-solving
  • Time management
  • Teamwork and collaboration
  • Resident assistance
  • Rule enforcement
  • Emergency response
  • Vendor coordination
  • Tenant relations
  • Active listening
  • Property showing
  • Self motivation
  • Maintenance management

Languages

Spanish
Full Professional

Timeline

Resident Manager

Jewell Management
08.2015 - Current

Case Manager

GEO Reentry Services
06.2002 - 05.2015

GED -

Weld County Human Services

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Grace Medina