Grace Medina
2915 W 8th Street Apt 113
Summary
Dynamic property management professional with a proven track record at Jewell Management, excelling in tenant relations and safety compliance. Skilled in property inspections and complaint handling, I enhanced tenant satisfaction through effective problem-solving and community engagement initiatives, significantly improving retention rates and fostering a vibrant residential atmosphere.
Overview
23
23
years of professional experience
Work History
Resident Manager
Jewell Management
2915 W 8th Street Greeley, Co 80634
08.2015 - Current
- Managed daily operations to ensure optimal property performance and tenant satisfaction.
- Oversaw maintenance and repair processes, coordinating with vendors for timely service delivery.
- Implemented resident engagement initiatives, fostering community relationships and improving retention rates.
- Conducted regular property inspections to identify and address maintenance issues proactively.
- Trained and mentored junior staff, promoting adherence to company policies and procedures.
- Collaborated with local agencies to enhance community outreach programs and resident services.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Conducted thorough background checks on prospective tenants to minimize risks associated with delinquency or lease violations.
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Organized community events that fostered resident engagement, promoting a strong sense of camaraderie among neighbors.
- Collaborated with vendors for cost-effective services, negotiating contracts to secure optimal pricing on maintenance tasks.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Streamlined rent collection process for increased efficiency and reduced late payments.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Enhanced community atmosphere with regular communication and engagement activities for tenants.
- Improved property value through regular inspections, identifying necessary repairs and upgrades.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Planned special events such as lotteries, dedications and project tours.
Case Manager
GEO Reentry Services
810 9th Street Greeley, Co 80631
06.2002 - 05.2015
- Coordinated care plans with multidisciplinary teams to enhance client outcomes.
- Assessed client needs and developed tailored service strategies for effective support.
- Monitored client progress and adjusted interventions based on evolving requirements.
- Facilitated communication between clients, families, and service providers to ensure seamless care delivery.
- Trained and mentored junior staff in case management best practices and compliance standards.
- Evaluated program effectiveness through data analysis, driving continuous improvement efforts within the team.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Partnered with local organizations to expand access to social and community services.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Education
GED -
Weld County Human Services
Greeley, COSkills
- Property inspections
- Safety compliance
- Fair housing regulations
- Rent collection
- Property management
- Complaint handling
- Customer service
- Problem-solving
- Time management
- Teamwork and collaboration
- Resident assistance
- Rule enforcement
- Emergency response
- Vendor coordination
- Tenant relations
- Active listening
- Property showing
- Self motivation
- Maintenance management
Languages
Spanish
Full Professional
Timeline
Resident Manager
Jewell Management
08.2015 - Current
Case Manager
GEO Reentry Services
06.2002 - 05.2015
GED -
Weld County Human Services