Grace Harris
Redvale
Summary
Dynamic and detail-oriented professional with exceptional customer service skills honed at Mesa Rose Kitchen and Grocery. Proven ability to train new hires and foster teamwork while managing time effectively. Adept at problem-solving and maintaining cleanliness, ensuring a welcoming environment that enhances customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Future Farmer of America (FFA)
Norwood High School FFA Chapter
08.2021 - 05.2025
- Served as Norwood FFA Chapter President (2023-2025).
- Served on the District Two Officer Team as an Executive Committee member (2021-2024)
- Represented the Norwood FFA Chapter at State Convention in Pueblo as a Chapter Delegate where I was on a variety of committees discussing improvements on the Colorado FFA Organization (2021-2024).
- Served as the Chair for the Plan of Activities committee at State FFA Convention (2024).
- Traveled to several leadership and career development events across the state of Colorado.
- Attended National FFA Convention in Indianapolis, Indiana (2023).
- Green FFA Hand Degree (2021).
- Chapter FFA Degree (2022).
- State FFA Degree (2024).
Ranch Hand
Andrews Ranches
01.2020 - Current
- Fixed wire fences and pole fences.
- Herded livestock using horses.
- Moved livestock by herding animals to different ranch locations to avoid pasture damage.
- Branded and tagged livestock for proper identification and security when lost and stolen.
- Ensured healthy livestock through regular monitoring, vaccination, and treatment of illnesses.
- Provided comprehensive care for horses including grooming, feeding, exercising, and medical attention as needed.
- Assisted laborers by loading and unloading heavy machinery and equipment.
- Built strong relationships with local veterinarians to ensure timely access to professional advice on animal health issues.
- Cared for injured horses. (Cleaning wounds, changing bandages, administering medication, etc.)
Barista
Mesa Rose Kitchen and Grocery
05.2024 - Current
- Maintained a clean and organized workspace for optimal productivity.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Intern
Bruin Waste Management
01.2025 - 06.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized file and created digital replicas of files.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Intern
Town Of Norwood
03.2024 - 07.2024
- Sorted and organized files.
- Converted paper files to online files.
Education
Norwood High School
Norwood, CO05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Self starter
- Problem-solving
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Decision-making
- New hire training
- Retail management
- Basic math
- Workflow management
- Team collaboration
- Multitasking and organization
- Verbal and written communication
- Calm demeanor
- Customer service
- Multitasking
- Coachable
- Organizational skills
- Computer Skills
Timeline
Intern
Bruin Waste Management
01.2025 - 06.2025
Barista
Mesa Rose Kitchen and Grocery
05.2024 - Current
Intern
Town Of Norwood
03.2024 - 07.2024
Future Farmer of America (FFA)
Norwood High School FFA Chapter
08.2021 - 05.2025
Ranch Hand
Andrews Ranches
01.2020 - Current
Norwood High School
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