Grace Gardner
Denver
Summary
Hardworking employee enthusiastic about learning Sales and Customer Service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Innovative in leveraging extensive knowledge of products as well as creating solutions for customers to drive loyalty, retention, and revenue.
Overview
6
6
years of professional experience
Work History
Sales Representative - On Premise
Southern Glazer's Wine And Spirits
07.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Collaborated with cross-functional teams to identify and address customer needs.
- Trained and mentored fellow sales representatives on Hyble.
Bartender
Bao Brewhouse
12.2022 - 06.2023
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Quality Restaurant Server
Edible Beats
09.2018 - 01.2023
- Edible Beats is a locally owned and nationally recognized restaurant group with six unique boutique restaurants in the Denver-Metro area including Root Down, Root Down DIA, El Five, Ophelia’s Electric Soapbox, Linger, and Vital Root.
- Over the past five years I have worked at three of these locations: Ophelia’s Electric Soapbox, Linger, and Vital Root.
- Served around seventy-five to one-hundred patrons per shift while maintaining excellent customer service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Memorized over fifty menu items, craft cocktails, and rotating specials in order to give customized recommendations to guests. This included studying and retaining knowledge of ingredients for menu items to accommodate many allergies and/or dietary preferences.
- Promptly resolved any conflict with the goal of going above and beyond the customers needs.
- Enthusiastically welcomed new and returning patrons, developing customer loyalty.
- Maintained and enforced strict and up-to-date cleanliness and social distancing polices regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.
Education
General Education
Central Virginia Community College
Lynchburg, VASkills
- Effective problem solving
- Fast and diligent learner
- Customer Relationship Building
- Able to work efficiently in fast-paced environments
- Effective time management
- Attentive to detail
- Collaborative and embraces teamwork
- Interpersonal communication skills
Timeline
Sales Representative - On Premise
Southern Glazer's Wine And Spirits
07.2023 - Current
Bartender
Bao Brewhouse
12.2022 - 06.2023
Quality Restaurant Server
Edible Beats
09.2018 - 01.2023
General Education
Central Virginia Community College
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