Grace Catalano
Pueblo West,CO
Summary
I Developed strong communication, teamwork, and individual skills in a fast-paced, customer-satisfaction-focused environment. I'm an expert in delivering excellent customer service and maintaining clean and organized workspaces. I am looking to get into a new field and use these skills, plus my ability to learn quickly, to contribute effectively to a new team environment.
Overview
4
4
years of professional experience
Work History
Crew Member
Wendys Restaurant
07.2023 - 10.2024
- Worked front counter, drive-thru, grill, and primarily sandwich station.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Worked with POS system.
- Worked well in fast-paced environment.
- Demonstrated strong customer service skills to ensure satisfaction.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Shift Supervisor
Dairy Queen
06.2021 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Increased sales performance through effective upselling techniques.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Crew Member
Dairy Queen
06.2020 - 05.2021
- Worked front counter, drive-thru and the chill station.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
Education
No Degree - Javascript Coding
FullStack Academy
Online03-2025
High School Diploma -
Pueblo West High School
661 W Capistrano Ave, Pueblo West, CO 8100705-2022
Skills
- Customer service
- Teamwork and collaboration
- Employee training
- Time management
- Cash handling
- Learning agility
Timeline
Crew Member
Wendys Restaurant
07.2023 - 10.2024
Shift Supervisor
Dairy Queen
06.2021 - 09.2021
Crew Member
Dairy Queen
06.2020 - 05.2021
No Degree - Javascript Coding
FullStack Academy
High School Diploma -
Pueblo West High School
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