Gordon Wright
London
Summary
Results-oriented Duty Manager, Instructor and Coach skilled at team management, client training and providing exceptional customer service. Reliable, dedicated and industrious team player ready to apply over 2 decades of climbing experience to a challenging new role with room for growth and advancement.
Overview
22
22
years of professional experience
Work History
Duty Manager, Instructor & Coach
The Castle Climbing Centre
Green Lanes
05.2014 - Current
- Conducts regular inspections of staffing levels, equipment and facilities in order to meet H&S,maintenance and customer needs.
- Delegate tasks appropriately amongst team members according to individual skillsets.
- Create positive work environment for employees and deliver exceptional customer service, including reacting to emergency situations, achieving positive outceomes.
- Collaborate with upper management to improve productivity of operations.
- Maintain professionalism in customer interactions, answer concerns and resolve problems with friendly and knowledgeable approach.
- Organise and implement coaching and instructional sessions, drills and exercises to improve athlete and learner performance.
- Create individualised plans and monitor progress of athletes towards set objectives.
Freelance Outdoor Pursuits Instructor
Rock ‘N’ Roll Ventures
London
01.2008 - Current
- IRATA work installing light fittings and building furniture for St Elmo Consultants.
- Charity Abseil build and facilitation for MTS Abseil Events.
- Climbing instructor at Mile End Climbing Wall and Harlow Climbing Wall ("The Lock").
- Ski Instructor at Hemel Snow Centre.
- Paddle sports Instructor and Guide for Lee Valley White Water Centre and Grangewaters Outdoor Centre.
- Instructor delivering Duke of Edinburgh Bronze and Silver for Mountainwise.
Landlord, Stakeholder & Engagement Manager
Single Homeless Project
London
11.2016 - 05.2021
PRS (Private Rented Sector) Access Officer
Single Homeless Project
London
11.2007 - 10.2018
Supported Housing Officer
Grenfell Housing Association
London
09.2005 - 10.2007
Employment Development Officer
APEX Scotland
Glasgow
06.2004 - 08.2005
Key Worker & Outdoor Leader
The Airborne Initiative
Carluke
07.2002 - 03.2004
Education
Bachelor of Science - Outdoor & Environmental Education
Liverpool John Moores University
Merseyside, England01-2001
Higher National Diploma - Sports Coaching & Development (Outdoor Pursuits)
Glasgow College of Nautical Studies
Glasgow, Scotland01-1998
Skills
- KPI Setting and Review
- Financial Reporting
- Operations Management
- Customer Relations
- Creativity and Innovation
- Safety and compliance
Professional Affiliations & Training
Climbing: MLTA (Mountain Leader Training Association) Rock Climbing Instructor Award, Climbing Wall Leading Award, , Foundation and Development Coach, Fundamentals 1, 2 & 3, Fundamentals of Training, Child Protection.
Hill Walking: Mountain Leader Training, D of E Assessor for Gold, Silver and Bronze.
Skiing: Alpine Performance Coach Level 2, BASI (British Association of Snow Sport Instructors) Level 2 Instructor, ITC 2 Day First Aid.
Rafting: Raft Guide Level 1.
Kayaking & Canoeing: BCU (British Canoe Union) Level 2 Canoe Coach, Level 3 Trained Kayak Coach.
Timeline
Landlord, Stakeholder & Engagement Manager
Single Homeless Project
11.2016 - 05.2021
Duty Manager, Instructor & Coach
The Castle Climbing Centre
05.2014 - Current
Freelance Outdoor Pursuits Instructor
Rock ‘N’ Roll Ventures
01.2008 - Current
PRS (Private Rented Sector) Access Officer
Single Homeless Project
11.2007 - 10.2018
Supported Housing Officer
Grenfell Housing Association
09.2005 - 10.2007
Employment Development Officer
APEX Scotland
06.2004 - 08.2005
Key Worker & Outdoor Leader
The Airborne Initiative
07.2002 - 03.2004
Bachelor of Science - Outdoor & Environmental Education
Liverpool John Moores University
Higher National Diploma - Sports Coaching & Development (Outdoor Pursuits)
Glasgow College of Nautical Studies
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