Summary
Overview
Work History
Skills
Languages
Timeline
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Gonzalo Vizcaino Aguirre

Edwards

Summary

Dynamic professional with extensive experience at USPS and Shell Gas Station, excelling in customer service and staff supervision. Proven ability to build relationships and enhance team productivity while ensuring safety and efficiency in operations. Skilled in parcel delivery and inventory coordination, consistently achieving high customer satisfaction.

Overview

9
9
years of professional experience

Work History

HCR Mail Carrier

USPS
05.2023 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Deliver mail to corresponding address, getting it done in a timely and efficient manner.

Operations Supervisor

Shell Gas Station
09.2016 - 05.2023
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members, if necessary.
  • Maintaining communication with fellow supervisors when changing shifts.
  • Order sufficient product that needs to be replenish.

Car Wash Attendant

Shell Gas Station
09.2016 - 05.2023
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
  • Achieved customer satisfaction by providing high-quality professional service.
  • Able to work under pressure if needed, and maintaining composure.

Skills

  • Safety awareness
  • Parcel delivery
  • Weather tolerance
  • Vehicle loading
  • Staff supervision
  • Relationship building
  • Inventory coordination

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

HCR Mail Carrier

USPS
05.2023 - Current

Operations Supervisor

Shell Gas Station
09.2016 - 05.2023

Car Wash Attendant

Shell Gas Station
09.2016 - 05.2023

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Gonzalo Vizcaino Aguirre