Gonzalo Humberto Mazo Villegas
BDR-SDR -CSR
MEDELLIN,ANTIOQUIA
Summary
Experienced business development representative with over 5 years in sales and customer support services. Approach work with a strong sense of responsibility and integrity. Proficient in various programs and CRMs including Salesforce, HubSpot, High level, and Zoominfo.
Overview
15
15
years of professional experience
2
2
Languages
Work History
BDR/ Costumer Service/ Sales executive
Lean group
Medellín , Antioquia
2020.02 - 2025.03
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Tracked orders and notified customers of status or potential delays.
- Facilitated successful resolution of disputes between carriers and clients, protecting both parties'' interests while preserving valuable business relationships.
Costumer service/ real estate agent
B.P.O. Global services
2019.01 - 2020.01
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Advertised client properties through websites, social media, and real estate guides.
Costumer Service
Billateral Solutions
2014.09 - 2018.12
- Managed business customer service, responding to requests and concerns promptly.
- Provided outstanding customer service on phone and in person.
- Delivered excellent customer service for repeat business and referrals.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Provided exceptional customer service, addressing patron concerns promptly and professionally.
Customer service /patient coordinator
Well Cornell
2010.09 - 2014.08
Education
High school -
WILLIAN COWPER
QUEENS NYC 1998.01 - 1 2003
English - English
NEWTOWN HIGB
NYC USIdentification
CC: 1.125.799.938 de Newyork
Telephone Number
(57) 304-667-96-21
Personal Information
- Legal Status: MARRIED
- Date of Birth: 09/01/82
Timeline
BDR/ Costumer Service/ Sales executive
Lean group
2020.02 - 2025.03
Costumer service/ real estate agent
B.P.O. Global services
2019.01 - 2020.01
Costumer Service
Billateral Solutions
2014.09 - 2018.12
Customer service /patient coordinator
Well Cornell
2010.09 - 2014.08
High school -
WILLIAN COWPER
1998.01 - 1 2003
English - English
NEWTOWN HIGB