Gloria Rodriguez
Craig
Summary
Compassionate and dedicated caregiver with extensive experience at Universal Solutions, enhancing client well-being through personalized care plans and effective communication. Skilled in medical record-keeping and time management, I successfully monitored vital signs and administered medications, ensuring optimal health outcomes while fostering a respectful and supportive environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Caregiver
Universal Solutions
09.2020 - Current
- Assisted clients with daily living activities to promote independence and well-being.
- Provided companionship and emotional support to enhance client quality of life.
- Monitored and documented changes in client condition and reported to healthcare professionals.
- Maintained a clean, safe environment by adhering to health and safety protocols.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Administrative Assistant
Roberto'ss Auto Body
05.2012 - Current
- Coordinated daily office operations to ensure efficient workflow and effective communication among departments.
- Managed scheduling and calendar organization for senior executives, optimizing time management and prioritization of tasks.
- Developed and maintained filing systems, enhancing document retrieval processes and ensuring compliance with company standards.
- Assisted in preparing reports and presentations, contributing to strategic decision-making with accurate data analysis.
- Resolved customer inquiries and issues promptly, maintaining high levels of satisfaction through effective communication skills.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Dispatcher
GO Alpine
07.2015 - 04.2020
- Coordinated dispatch operations to optimize workflow and meet delivery timelines.
- Monitored real-time tracking systems to ensure accurate service updates for clients.
- Managed communication between drivers and clients, enhancing service reliability and responsiveness.
- Developed procedures for efficient routing, reducing delays and improving operational efficiency.
- Trained junior dispatchers on best practices for effective communication and operational protocols.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Education
Insurance Producer LSA4 - Insurance
University of Phoenix
Tempe, AZIn Process of Bachelor in Science - Business Administration
Post University
Waterbury, CT09-2026
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Bilingual
- Medical record-keeping
- First aid and safety
Certification
- Insurance Producer License LSA-4
- Bank Certified
- Bilingual Fluent in Spanish and English written read and spoken
Languages
Spanish
Full Professional
Timeline
Caregiver
Universal Solutions
09.2020 - Current
Dispatcher
GO Alpine
07.2015 - 04.2020
Administrative Assistant
Roberto'ss Auto Body
05.2012 - Current
Insurance Producer LSA4 - Insurance
University of Phoenix
In Process of Bachelor in Science - Business Administration
Post University