Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gloria Rodriguez

Craig

Summary

Compassionate and dedicated caregiver with extensive experience at Universal Solutions, enhancing client well-being through personalized care plans and effective communication. Skilled in medical record-keeping and time management, I successfully monitored vital signs and administered medications, ensuring optimal health outcomes while fostering a respectful and supportive environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Caregiver

Universal Solutions
09.2020 - Current
  • Assisted clients with daily living activities to promote independence and well-being.
  • Provided companionship and emotional support to enhance client quality of life.
  • Monitored and documented changes in client condition and reported to healthcare professionals.
  • Maintained a clean, safe environment by adhering to health and safety protocols.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted patients with self-administered medications.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Administrative Assistant

Roberto'ss Auto Body
05.2012 - Current
  • Coordinated daily office operations to ensure efficient workflow and effective communication among departments.
  • Managed scheduling and calendar organization for senior executives, optimizing time management and prioritization of tasks.
  • Developed and maintained filing systems, enhancing document retrieval processes and ensuring compliance with company standards.
  • Assisted in preparing reports and presentations, contributing to strategic decision-making with accurate data analysis.
  • Resolved customer inquiries and issues promptly, maintaining high levels of satisfaction through effective communication skills.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Dispatcher

GO Alpine
07.2015 - 04.2020
  • Coordinated dispatch operations to optimize workflow and meet delivery timelines.
  • Monitored real-time tracking systems to ensure accurate service updates for clients.
  • Managed communication between drivers and clients, enhancing service reliability and responsiveness.
  • Developed procedures for efficient routing, reducing delays and improving operational efficiency.
  • Trained junior dispatchers on best practices for effective communication and operational protocols.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

Education

Insurance Producer LSA4 - Insurance

University of Phoenix
Tempe, AZ

In Process of Bachelor in Science - Business Administration

Post University
Waterbury, CT
09-2026

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Bilingual
  • Medical record-keeping
  • First aid and safety

Certification

  • Insurance Producer License LSA-4
  • Bank Certified
  • Bilingual Fluent in Spanish and English written read and spoken

Languages

Spanish
Full Professional

Timeline

Caregiver

Universal Solutions
09.2020 - Current

Dispatcher

GO Alpine
07.2015 - 04.2020

Administrative Assistant

Roberto'ss Auto Body
05.2012 - Current

Insurance Producer LSA4 - Insurance

University of Phoenix

In Process of Bachelor in Science - Business Administration

Post University
Gloria Rodriguez