Gloria Olmos

• Updated clinical knowledge and skills through formal and informal continuing education, workshop attendance and literature review.
• Developed and maintained courteous and effective working relationships.
• Exceeded goals through effective task prioritization and great work ethic.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Onboarded new temps by entering into Software and setting up in time clock.
• Resolved problems, improved operations and provided exceptional service.
• Used coordination and planning skills to achieve results according to schedule.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Maintained excellent attendance record, consistently arriving to work on time.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Developed great rapport with patients, listening closely and empathizing with situation.
• Used basic conversational skills in spanish to improve service of immigrant patients.
• Carried out day-day-day duties accurately and efficiently.
• Accessed patient health through interviews and physical examinations.
• Integrated patients' files with robust electronic health record system.
• Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
• Educated patients on variety of infectious disease issues, nutrition, obesity and smoking cessation to improve overall health and wellness.
• Instructed patients and families on medical diagnoses and treatment options.
• Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
• Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
• Diagnosed and treated patients suffering from chronic conditions including Diabetes and Hypertension
• Evaluated patient histories, complaints and current symptoms.
• Determined appropriate treatments to achieve balance in body.
• Wrote medical prescriptions, detailing side effects and possible adverse reactions to keep patients informed and alert of potential issues.
• Conferred with specialists to obtain expertise on patient conditions and referred individuals in need of additional care.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Reviewed patient files and records, including allergies, problems, medications and immunization statuses.
• Ordered and executed various tests, analyses and diagnostic images to provide information on patient condition.
• Referred to and consulted with physicians and other healthcare providers on patient care.
• Documented interactions using correct format, codes and facility standards for optimal medical care

The same as in Salud Total EPS.

The same as in Salud Total EPS.

• Carried out day-day-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.

• Worked flexible hours; night, weekend, and holiday shifts.
• Carried out day-day-day duties accurately and efficiently.
• Emergency and external consultation.