GLORIA MARIA MOLINA TRUJILLO
Dentist
Bogota D.C
Summary
My primary objective is to be part of a leading and successful work group where I can continue to shape my attitudes. In the same way, to perform in the position assigned to me satisfactorily, demonstrating my knowledge and accumulated talent so far.
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
NEW CUSTOMER MANAGER
ALIGN, INVISALIGN
11.2024 - Current
- Customer Onboarding & Relationship Building: Managed the onboarding process for new customers, ensuring a smooth transition from initial contact to active partnership with Invisalign
- Focused on establishing strong, lasting relationships with new customers, setting the foundation for long-term success
- Client Education & Support: Delivered comprehensive training and education on Invisalign products, processes, and treatment protocols to new customers, ensuring they are fully equipped to leverage the system effectively and confidently
- Customization of Solutions: Worked closely with customers to understand their unique needs, providing tailored solutions and recommendations to optimize their use of Invisalign products and services
- Collaboration with Sales & Clinical Teams: Collaborated with sales and clinical teams to identify customer needs, address concerns, and offer ongoing support to drive customer satisfaction and retention
- Feedback & Continuous Improvement: Gathered feedback from new customers regarding their experience with the onboarding process, treatment plans, and products
- Analyzed data to propose improvements to enhance future customer experiences
- Target Achievement & Performance Monitoring: Monitored progress towards key performance indicators (KPIs) and customer milestones, ensuring goals were met or exceeded
- Provided guidance and support to overcome challenges and achieve success
- Problem-Solving & Troubleshooting: Provided proactive troubleshooting and resolved any issues that arose during the initial treatment phase, ensuring customer satisfaction and success with the Invisalign system
CLINICAL SUPPORT SUPERVISOR
ALIGN, INVISALIGN
02.2023 - 11.2024
- Leadership & Team Management: Supervised and mentored a team of Clinical Specialists, driving growth and enhancing clinical confidence among customers through in-depth education on Align's clinical protocols and ClinCheck software
- Employee Development: Provided direct guidance on performance, workflows, and day-to-day activities, ensuring the achievement of set targets
- Fostered a culture of continuous learning and personal growth by coaching team members and providing constructive feedback
- Training & Onboarding: Spearheaded the onboarding and training initiatives for new hires within the region, ensuring smooth integration into the organization and alignment with company objectives
- Performance Monitoring & Improvement: Regularly monitored employee productivity, analyzed performance data, and implemented action plans to improve individual and team efficiency
- Delivered insights through comprehensive reporting and suggested new strategies for optimization
- Customer Support & Troubleshooting: Investigated and resolved clinical-related customer inquiries, complaints, and adverse events, ensuring a high level of satisfaction and support
- Strategic Planning & Initiative Analysis: Evaluated the effectiveness of clinical programs and initiatives, proposing innovative approaches to enhance future outcomes and customer experience
- Influential Leadership: Acted as the 'go-to person' within the team, demonstrating strong leadership, influence, and problem-solving skills to drive success and support team growth
CLINICAL SUPPORT SPECIALIST
ALIGN, INVISALIGN
03.2022 - 02.2023
- Clinical Communication & Support: Acted as a primary point of contact for both external and internal customers, providing expert clinical support and guidance to private-practicing orthodontists and treatment coordinators on case-specific issues, treatment plan quality, and troubleshooting
- Problem Solving & Troubleshooting: Focused on delivering timely and effective clinical troubleshooting solutions to resolve customer concerns and ensure optimal treatment outcomes
- Educational Support: Assisted in the planning and execution of educational events, university collaborations, and research programs, contributing to the continuous learning and development of clinical teams and customers
- Cross-functional Collaboration: Worked closely with various departments to ensure seamless communication and support, aligning clinical strategies with customer needs and business goals
GENERAL DENTIST
EJERCITO NACIONAL DE COLOMBIA
01.2020 - 02.2021
- General dentistry, assessment of patients, promotion and prevention, plastic restorations, extractions, conventional root canal treatments, fixed and removable partial prosthesis rehabilitation, referral to different specialties
Education
ODONTOLOGA -
COLEGIO ODONTOLOGICO COLOMBIANO
Bogotá, DC 01.2013 - 01.2016
ENFASIS CLINICO - ODONTOLOGIA ESTETICA Y RESTAURADORA
COLEGIO ODONTOLOGICO COLOMBIANO
Skills
Communication
Leadership
- Guiding, motivating, and supporting your team members
Problem-solving
Work References
- DMBUG- DISAN – EJERCITO NACIONAL, RECURSOS HUMANOS, 6915610, Bucaramanga, Sder
- ADECCO COLOMBIA-ALIGN, RECURSOS HUMANOS, liz.chirivi@adecco.com
Timeline
NEW CUSTOMER MANAGER
ALIGN, INVISALIGN
11.2024 - Current
CLINICAL SUPPORT SUPERVISOR
ALIGN, INVISALIGN
02.2023 - 11.2024
CLINICAL SUPPORT SPECIALIST
ALIGN, INVISALIGN
03.2022 - 02.2023
GENERAL DENTIST
EJERCITO NACIONAL DE COLOMBIA
01.2020 - 02.2021
ODONTOLOGA -
COLEGIO ODONTOLOGICO COLOMBIANO
01.2013 - 01.2016
ENFASIS CLINICO - ODONTOLOGIA ESTETICA Y RESTAURADORA
COLEGIO ODONTOLOGICO COLOMBIANO
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