GLENNA PACHELLI
Trinidad
Summary
Excellent work ethic, people skills and customer service. Experienced with computer software/hardware and internet use. Remarkable focus for detail and accuracy. Exceptional written and verbal communication skills. Strong ability to evaluate and develop appropriate responses to client/customer inquiries.
Overview
23
23
years of professional experience
Work History
Utility Billing Coordinator
City Of Trinidad
Trinidad, CO
08.2021 - Current
- Upheld daily billing procedures ensuring billing statements, bank drafts /EFT payments, and account penalties are processed in a timely manner and adhere to the City Ordinance.
- Review meter discrepancies by analyzing account records and collaborating with each utility department to resolve and ensure accurate billing.
- Maintain all billing worksheets, bill date calculator, and meter read date schedule.
- Manage daily creation of work orders.
- Generated monthly billing reports and file sales tax for the utility department.
- Change utility rates codes to adhere to City Ordinance for each utility service.
- Complete yearly CAMU surveys.
- Produced and mail monthly landfill statements to commercial and residential customers.
- Process account refunds and adjustments.
- Resolve customer inquires and complaints promptly.
- Monitor outstanding statements and performed collection duties.
- Extensive knowledge of Sensus analytics and launch pad.
- Pull and organized requested utility account information for yearly audit.
- Provide backup support for cashier and account manager when needed.
Utility Cashier
City Of Trinidad
Trinidad, CO
05.2018 - 08.2021
- Welcomed customers and helped determine their needs.
- Collected utility payments, deposits and connect fees, and any misc. payments from multiple departments.
- Assisted processing Leap payments and reconciling leap payments on the Leap website.
- Processed various payment methods, including cash, credit, and check payments, consistently balancing the register at the end of each day.
- Updated customer information and answered inquiries in a timely manner.
- Answered and managed incoming and outgoing calls.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients.
- Assisted with payment arrangements.
- Initiated connects and disconnects upon customer request.
- Entered daily landfill charges.
- Trained new staff on cashier operations.
Loan Assistant
International Bank Trinidad
Trinidad, CO
01.2011 - 05.2018
- Prepare loan documents including modifications/extensions, memos, denials, reviews, withdrawals and loan position reports.
- Arrange final loan documentation for booking and processing.
- Establish new consumer, real estate and commercial loan files.
- Develop loan advances dealing with various established lines of credit.
- Open, maintain and close all account types.
Customer Service Rep./Teller
International Bank Trinidad
Trinidad, CO
01.2009 - 01.2011
- Greet, acknowledge and guide customers in a friendly and professional manner.
- Record all transactions promptly, accurately and making sure they are in compliance with bank procedures. Perform day to day clerical duties.
- Assist customers with internet banking, wire transfers, auto withdrawals/deposits and debit card issues.
- Validate and cash checks; process cash withdrawals; accept cash and checks for deposit; prepare personal money orders, cashier checks and cash advances.
- Receive and verify loan and mortgage payments.
- Balance currency in cash drawer daily.
Manager
Movie Picture Showhouse
Trinidad, CO
01.2003 - 01.2010
- Managed and performed various functions in ticket sales and food industry.
- Scheduled staff, ensuring sufficient support during peak hours.
- Maintained an inventory of food supplies and made purchase orders when required.
- Monitored condition of Theatre and ensured screening was in compliance with regulations and procedures.
Barista/Cook
What A Grind Café
Trinidad, CO
01.2008 - 01.2009
- Utilize knowledge of coffee combinations to prepare custom coffee drinks.
- Record food and drink orders into computerized cash register; handle cash, credit cards and balance drawer register.
- Prepare food/drink orders while providing friendly and professional service.
Education
Early Childhood Education -
Trinidad State Junior College
01-2007
High School Diploma - undefined
Trinidad High School
01-2006
Skills
- Work Planning and Prioritization
- Organizational skills
- Excellent communication
- Multitasking Abilities
- Problem-solving
- Positive attitude
- Computer skills
- Decision-making
- Time management
Timeline
Utility Billing Coordinator
City Of Trinidad
08.2021 - Current
Utility Cashier
City Of Trinidad
05.2018 - 08.2021
Loan Assistant
International Bank Trinidad
01.2011 - 05.2018
Customer Service Rep./Teller
International Bank Trinidad
01.2009 - 01.2011
Barista/Cook
What A Grind Café
01.2008 - 01.2009
Manager
Movie Picture Showhouse
01.2003 - 01.2010
High School Diploma - undefined
Trinidad High School
Early Childhood Education -
Trinidad State Junior College