Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glenda Pacha

Bennett

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Safety Coordinator – Quality Control Administrator

AECOM
Denver
03.2023 - 05.2025
  • Monitored compliance with safety regulations and procedures in the workplace.
  • Assisted in conducting safety training sessions for employees.
  • Reported potential hazards and unsafe practices to management promptly.
  • Helped maintain safety records and documentation for audits.
  • Collaborated with teams to promote a culture of safety awareness.
  • Supported health and safety initiatives through employee engagement activities.
  • Participated in incident investigations to identify root causes of accidents.
  • Performed daily workplace inspections to identify potential hazards and corrective action plans.
  • Provided guidance on safe work practices including proper use of Personal Protective Equipment.
  • Conducted regular safety meetings, orientations and training sessions for employees.
  • Prepared monthly safety performance reports for management review.
  • Maintained records related to OSHA compliance such as accident reports, safety inspection logs.
  • Ensured that all workers are trained in proper lockout and tagout procedures prior to working on energized equipment.
  • Provided line employees, managers, and company leaders with detailed information about successful safety plans.
  • Analyzed data from safety audits and investigations to identify trends in unsafe conditions or behaviors.
  • Identified potential health risks due to workplace exposures and developed control strategies accordingly.
  • Responded to emergency situations in most efficient, effective ways possible.
  • Conducted periodic reviews of job hazard analyses, recommending changes as necessary.
  • Assessed and responded to risks and quickly resolved issues to promote safe and productive workplace.
  • Participated in the development of Injury and Illness Prevention Programs.
  • Maintained adequate supply of approved safety and PPE supplies for work force.
  • Investigated, resolved and reported on occurrences documented on employee incident and accident reports.
  • Conducted safety briefings to inform crews of safety hazards.
  • Participated in business safety committee meetings and health and safety audits.
  • Wrote technical reports, data entry and queries into various safety and health databases.
  • Supported health and safety technicians aligned to facility by providing guidance, coaching and direction.
  • Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
  • Assisted in documenting quality control processes and procedures for consistency.
  • Collaborated with teams to identify and resolve quality issues efficiently.
  • Maintained accurate records of quality checks and inspection results regularly.
  • Supported training sessions on quality standards and best practices for staff.
  • Participated in team meetings to discuss quality control improvements and strategies.
  • Provided technical support to other departments on matters relating to product quality assurance.
  • Participated in internal audits to evaluate existing Quality Control systems and procedures.
  • Created detailed reports on the performance of quality control processes, procedures and systems.
  • Analyzed data from various sources such as customer feedback surveys, warranty claims, to identify trends in product defects or non-conformance issues.
  • Investigated customer complaints related to product quality and recommended corrective actions as necessary.
  • Investigated customer complaints related to product quality issues.
  • Participated in internal audits as part of continuous improvement initiatives.
  • Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
  • Spearheaded creation and implementation of work instructions and procedures.
  • Represented the company in external audits, demonstrating the effectiveness of the quality management system.
  • Ensured compliance with environmental, health, and safety regulations, minimizing risks and promoting a safe workplace.
  • Managed customer complaints, ensuring timely resolution and implementing changes to prevent recurrence.
  • Kept records of quality reports and statistical reviews.
  • Fielded customer complaints and rectified service issues.

Customer Service Representative – Employee Trainin

Shylo Country Club for Dogs
Watkins
08.2018 - 03.2023
  • Provided exceptional customer service to pet owners at a premier dog country club.
  • Managed customer inquiries through phone, email, and in-person communication channels.
  • Assisted in scheduling grooming and boarding services for clients' pets efficiently.
  • Maintained accurate records of pet care services and client interactions in database systems.
  • Collaborated with team members to ensure a clean and safe environment for dogs.
  • Handled payment processing and invoicing for services rendered to clients promptly.
  • Developed strong relationships with clients through effective communication and follow-ups.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.
  • Updated databases with new and modified customer data.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Mentored junior team members and managed employee relationships.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Safety Coordinator – Quality Control Administrator

Kiewit Building Group
Aurora
12.2011 - 04.2017
  • Developed and implemented quality control procedures and documentation.
  • Collaborated with production teams to resolve quality issues promptly.
  • Analyzed quality data to identify trends and recommend improvements.
  • Maintained compliance with industry regulations and internal policies consistently.
  • Coordinated audits and assessments to ensure adherence to quality standards.
  • Communicated findings clearly to management and production teams regularly.
  • Conducted regular inspections of products to ensure compliance with quality specifications.
  • Assisted in developing strategies for improving overall product quality and reliability.
  • Maintained accurate records of all Quality Control activities including tests, inspections, audits and corrective actions taken.
  • Provided technical support to other departments on matters relating to product quality assurance.
  • Monitored supplier performance against established criteria for material acceptance.
  • Ensured compliance with applicable laws, regulations and industry standards related to product safety and quality control practices.
  • Participated in internal audits to evaluate existing Quality Control systems and procedures.
  • Performed root cause analysis of non-conformances identified during inspection activities.
  • Created detailed reports on the performance of quality control processes, procedures and systems.
  • Reviewed and analyzed quality control test results to identify areas of improvement.
  • Evaluated new technologies or processes that may improve efficiency or accuracy of the Quality Control system.
  • Established metrics for measuring effectiveness of the Quality Control program.
  • Participated in internal audits as part of continuous improvement initiatives.
  • Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
  • Trained and developed employees in effort to contribute to overall professional growth.
  • Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
  • Spearheaded creation and implementation of work instructions and procedures.
  • Coordinated with cross-functional teams to ensure product compliance with quality standards and customer requirements.
  • Developed and maintained quality documentation, including quality manuals, procedures, and records.
  • Monitored changes in quality regulations and standards, updating company practices to maintain compliance.
  • Spearheaded continuous improvement initiatives, utilizing Lean and Six Sigma methodologies to enhance operational efficiency.
  • Ensured compliance with environmental, health, and safety regulations, minimizing risks and promoting a safe workplace.
  • Kept records of quality reports and statistical reviews.
  • Analyzed quality control test results and provided feedback and interpretation to production management or staff.

Education

Cosmetology License - Cosmetology

Michael Taylor Institute of Hair Design
Arvada, CO
08-1988

Some College (No Degree) - Computer And Information Sciences

Front Range Community College
Westminster, CO

Skills

  • Compliance monitoring
  • Risk assessment
  • Safety training
  • Incident investigation
  • Data analysis
  • Quality assurance

Timeline

Safety Coordinator – Quality Control Administrator

AECOM
03.2023 - 05.2025

Customer Service Representative – Employee Trainin

Shylo Country Club for Dogs
08.2018 - 03.2023

Safety Coordinator – Quality Control Administrator

Kiewit Building Group
12.2011 - 04.2017

Cosmetology License - Cosmetology

Michael Taylor Institute of Hair Design

Some College (No Degree) - Computer And Information Sciences

Front Range Community College

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Glenda Pacha