Gladys Roció Palacios Gaviria
Customer Service Representative
Bogota
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Logistic Coordinator
Lean Solutions group
10.2022 - 06.2023
- Outbound calls to verify missing information, review of documentation if it was suitable to verify the associated amounts and be able to approve them, attention to detail, multitasking, outbound calls.
Customer service advocate
Optum
08.2021 - 06.2022
- Incoming calls, customer service attention, everything related to United health care insurance, providing excellent service to users, scheduling medical appointments, finding cheaper medications according to your health plan, receiving health escalations, handling billing among other.
Bilingual Dispatcher
Project Service
08.2019 - 08.2021
- Incoming calls and outbound calls, scheduling appointments with directv technicians, following up on appointments for new installations with the directv service, canceling appointments according to the availability of technicians, calling to inform clients that we must reschedule your appointment, internal calls from technicians asking for help to activate directv equipment.
Customer service officer
Scotiabank
02.2019 - 07.2019
- Incoming calls, customer service related to the Scotiabank bank, explaining bank statements for bank accounts, credit cards or loans, serving clients from the Caribbean, specifically Jamaica, Trinidad and Tobago, Barbados and the Bahamas, offering credit cards when they were available, troubleshooting the website, technical support of the applications, escalations and banking disputes.
Education
High School Diploma -
Colegio Camino Del Coral De Cartagena
Cartagena, Colombia 05.2001 -
Skills
Problem-Solving
Shipping Documentation
Invoicing and shipping documentation
Accounting principles knowledge
Stress Management
Attention to Detail
Family References
- ADRIANA GAVIRIA (Aunt), Housewife, 301 643 0644
- JUAN PALACIOS (Father), Employee, 305 309 4093
- DIANA GAVIRIA (Mother), Lawyer - ITRC Agency, 321 2436334
Timeline
Logistic Coordinator
Lean Solutions group
10.2022 - 06.2023
Customer service advocate
Optum
08.2021 - 06.2022
Bilingual Dispatcher
Project Service
08.2019 - 08.2021
Customer service officer
Scotiabank
02.2019 - 07.2019
High School Diploma -
Colegio Camino Del Coral De Cartagena
05.2001 -