Gisseth De La Hoz Correa

• Providing training to newly hired employees on domestic logistics, as well as delivering tailored training sessions to meet specific company and team needs
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement
• Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables

Responsible for accurately processing delivery orders for imported goods, ensuring compliance with customs regulations and company policies

Handling and organizing documentation related to delivery orders, including bills of lading, commercial invoices, and import/export declarations.

Providing assistance and support to clients regarding delivery order inquiries, resolving issues or concerns in a timely and professional manner.

• Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
• Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both customer concerns and company interests.
• Streamlined customer service processes for increased efficiency and improved response times.