Giselle Camila Corredor Guzman
Technologist In Airlines Managment
Bogota,HUI
Summary
Hardworking flight coordinator skilled in managing aircraft operations to promote passenger safety and aircraft efficiency. Well-versed in maintaining flight logs with accuracy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Flight Coordinator
AEROSUPPORT FBO
09.2023 - Current
- Assisted in developing standard operating procedures to improve consistency in service delivery across fleet.
- Ensured passenger satisfaction by proactively addressing issues and providing timely information updates.
- Improved on-time performance, coordinating closely with ground support teams and air traffic control.
- Facilitated smooth handovers between shifts by maintaining comprehensive documentation and clear communication channels.
- Adhered to safety procedures when managing logistics for pilot and ground crew.
- Earned customer satisfaction approval ratings of 89% based on customer survey card comments
Au Pair
CULTURAL CARE
06.2021 - 07.2023
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Improved children''s language skills through engaging conversations and interactive language games.
- Facilitated bedtime routines by reading stories, playing calming music or engaging in relaxation techniques promoting restful sleep for children.
- Implemented creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Met with parents about daily activities, positive developments, and issues.
Customer Service Representative
Amazon
10.2020 - 02.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Internship Student
LATAM
09.2019 - 03.2020
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Collaborated with airline personnel to facilitate seamless coordination between departments.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Promoted airline loyalty programs, offering exclusive benefits for frequent flyers while increasing brand awareness among customers.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Customer Service Representative
TELEPERFORMANCE
12.2018 - 08.2019
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
Education
Tecnologist in Airlines Management - Air Transportation
Politecnico Grancolombiano
Bogota, Colombia03.2020
High School Diploma -
INELPRES
Bogota, Colombia11.2016
Skills
Conflict resolution techniques
Timeline
Flight Coordinator
AEROSUPPORT FBO
09.2023 - Current
Au Pair
CULTURAL CARE
06.2021 - 07.2023
Customer Service Representative
Amazon
10.2020 - 02.2022
Internship Student
LATAM
09.2019 - 03.2020
Customer Service Representative
TELEPERFORMANCE
12.2018 - 08.2019
Tecnologist in Airlines Management - Air Transportation
Politecnico Grancolombiano
High School Diploma -
INELPRES
Similar Profiles
Chan Ka Nok TommyChan Ka Nok Tommy
Guest Service Officer at TAG Aviation FBO MacauGuest Service Officer at TAG Aviation FBO Macau
Timofei NovichkovTimofei Novichkov
Ramp Agent at HUB FBORamp Agent at HUB FBO
Jean BonnetJean Bonnet
Graphic Designer and Screen Printer at LAMBERTEX ET FBOGraphic Designer and Screen Printer at LAMBERTEX ET FBO