Summary
Overview
Work History
Education
Skills
Timeline
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Giselle Jordan

Colorado Springs,CO

Summary

Results-driven, events and project management professional with over a decade of experience leading conferences, corporate events, and web development projects. Skilled in client relations, team training, sponsorship management, and cross-department coordination. Recognized for implementing effective tools and processes, maintaining high client satisfaction, and delivering projects on time and with superior quality. Proficient in project management software, e-commerce platforms (BigCommerce, Shopify), and agency-style workflows.

Overview

14
14
years of professional experience

Work History

Project Manager

DigitalHaus
06.2021 - Current
  • Led over 120 design and development projects from kick off to delivery; coordinated internal teams, schedules, and communication to ensure seamless execution.
  • Implemented a timeline tracking tool within the first few months as Project Manager, improved project oversight and management; the tool remains in use today.
  • Conducted project hand-offs, quality control (QC), and used acceptance training (UAT); ensured timely, high-quality results.
  • Served as primary client liaison; addressed questions, provided updates, and relayed information to design and development teams.
  • Managed projects using Basecamp, oversaw timelines, tasks, and multi-platform (BigCommerce, Shopify) deliverables.
  • Applied agency-style project management and independent problem-solving to successfully deliver concurrent projects.
  • Trained all new Project Managers on agency standards and best practices; ensured consistency and efficiency across the team.

Conference Manager

The Broadmoor Hotel
06.2019 - 06.2021
  • Coordinated all conference and catering activities with meeting planners to ensure seamless events; consistently achieved a 98% or better customer satisfaction rating on post-conference surveys.
  • Managed event logistics including reservations, audio-visual, entertainment, and transportation; maximized revenue and profitability through strategic planning and upselling.
  • Led conference planning meetings to synchronize disparate hotel departments through Delphi and established processes.

Conference Services Manager

Pinehurst Resort
05.2016 - 06.2018
  • Developed strong, lasting client relationships to ensure events met client needs; resulted in a better than 98% client satisfaction rating during entire tenure with the company.
  • Led site visits, prepared budget proposals, and created event diagrams to ensure the client’s vision was brought to life for over 70 groups annually, ranging from 6-600 attendees.
  • Served as on-site contact during execution, coordinated across multiple departments to ensure seamless execution of client requirements.

Conference and Events Coordinator / Conference Assistant

National Strength and Conditioning Association (NSCA)
04.2011 - 07.2015
  • Researched, recruited, and managed vendors, exhibitors, and sponsors for national conferences; sold out the exhibit halls for the 2015 NSCA Coaches and National Conferences; generated $450,000 in revenue.
  • Negotiated contracts and ensured fulfillment of sponsor obligations.
  • Manages NSCA website “Events” page content for accuracy and timeliness; created a transparent means of knowledge management and information dissemination.
  • Trained and supervised 30+ event staff on registration processes to increase efficiency at check-in and allow decentralized execution of conference tasks.
  • Oversaw logistics for $50,000+ in trade show equipment and always ensured accountability.
  • Implemented a new lead retrieval system, increased sponsorships, and enhanced exhibitor ROI.

Education

- Communications

University of Colorado
Colorado Springs

Skills

  • Project Management
  • Event & Conference Management
  • Client Relations & Customer Service
  • Sponsorship & Vendor Management
  • Budgeting & Revenue Optimization
  • E-Commerce Platforms
  • Quality Control
  • Team Collaboration
  • Effective Communicator

Timeline

Project Manager

DigitalHaus
06.2021 - Current

Conference Manager

The Broadmoor Hotel
06.2019 - 06.2021

Conference Services Manager

Pinehurst Resort
05.2016 - 06.2018

Conference and Events Coordinator / Conference Assistant

National Strength and Conditioning Association (NSCA)
04.2011 - 07.2015

- Communications

University of Colorado

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Giselle Jordan