GISELLA MARGARITA PUPO DESMOINEAUX
Financial And Systems Administrator
Barranquilla
Summary
Reliable, responsible and hard working person. Professional with high ethical and moral values, proactive, competitive, dedicated, willing to learn and with a high sense of belonging and responsibility, adaptability to change and ability to work effectively under pressure.
Solid background in coordinating administrative tasks and supporting executive teams. Experienced in sales and customer service. Effective collaborator focused on achieving results and supporting organizational goals.
Overview
21
21
years of professional experience
6026
6026
years of post-secondary education
Work History
Office Manager
INTEGRA MEDICAL SYSTEMS LLC
07.2023 - Current
- Oversaw all administrative operations, ensuring the seamless execution of daily business activities. Managed budgets, invoices, and payments. Assisted in onboarding new employees and managed staff movements. Negotiated contracts and pricing with suppliers and landlords. Provided general support to employees and customers. Responsible for maintaining organized records of all financial operations.
- Prepared quotations and issued invoices for product sales and service agreements and followed up on outstanding payments to ensure timely collections.
- Coordinated technical services, including equipment installation, maintenance, and support.
- Coordinated office events and meetings with clients, suppliers, and internal teams, ensuring timely execution and optimal scheduling for all participants.
- Coordinated group bookings to ensure seamless logistics for events such as medical conventions, symposiums, expos and conferences.
- Managed executive calendars, scheduling meetings and appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated and maintained confidential databases and records.
Sales Manager
PROINVERSIONES DE LA COSTA SAS
03.2018 - 06.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Developed comprehensive product knowledge, enabling tailored solutions for clients specific needs.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Built relationships with customers and community to establish long-term business growth.
Administrative and Commercial Coordinator
CAMARA COLOMBIANA DE LA INFRAESTRUCTURA CCI SECCIONAL NORTE
08.2014 - 11.2016
- Assisted in the design of promotional materials to support sales initiatives, increasing brand awareness among target audiences.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Optimized supply chain operations by establishing partnerships with reliable suppliers, ensuring consistent product quality at competitive prices.
- Met department budgets by monitoring and reporting on office expenses.
- Developed comprehensive reports on commercial activities for senior management review, informing key decision-making processes.
Manager Mobility IRU.
AT&T BUSINESS CARE-SUTHERLAND GLOBAL SERVICES COLOMBIA
07.2011 - 09.2013
- Managed and motivated employees to be productive and engaged in work.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Ensured compliance with industry regulations and company policies through regular audits and ongoing agent education.
- Initiated regular team meetings to discuss challenges and share best practices, fostering culture of continuous improvement.
Lead Agent / Travel Assistance Group for Greyhound Bus Lines Inc.
GREYHOUND BUS LINES INC.- TRANSCOM COLOMBIA S.A.
03.2011 - 07.2011
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Personal Attention Analyst
TELEFONICA MOVILES COLOMBIA S.A. MOVISTAR
06.2005 - 08.2006
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Claims and Services Assistant
BANCO SANTANDER COLOMBIA S.A.
05.2004 - 06.2005
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Followed up with customers on unresolved issues.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
Education
Financial And Systems Administration -
Universidad De Santander -UDES-
Valledupar 01.1998 - 01.2003
Masters Degree - QUALITY MANAGER ISO 9001:2008
SENA
ColombiaAdvanced Financial Management -
Universidad De Santander-UDES
Gimnasio Los Corales –ASPAEN
BarranquillaMarymount School Barranquilla
01.1984 - 01.1995
Skills
Office Management
Customer Service
Sales
Administrative Support
Staff Training
Accounts Payable and Receivable
Event Coordination
MS Office
Quickbooks
Quaility Software
Siigo
Hubspot
Professional Qualifications And Certificates
- Financial Analysis –SENA-, 01/01/09
- Internal Quality Audits ISO 9001:2008 – SENA-, 01/01/09
- Foundations of Quality Management Systems ISO 9001:2008 – SENA-, 01/01/09
- Planning Quality Management Systems ISO 9001:2008 – SENA-, 01/01/09
- Documentation of Quality Management Systems ISO 9001:2008 – SENA-, 01/01/09
- Measurement, Analysis and Improvement of Quality Management Systems ISO 9001:2008 – SENA-, 01/01/09
- Strategic Project Planning – SENA-, 01/01/10
- Project Evaluation – SENA-, 01/01/10
- Human Resources Management – SENA-, 01/01/10
- Advanced Financial Management, Universidad de Santander-UDES-, 01/01/03
- Quality Manager ISO 9001:2008 -SENA-, 01/01/10
Personal Information
- ID Number: 22.465.943
- Date of Birth: 05/07/78
Timeline
Office Manager
INTEGRA MEDICAL SYSTEMS LLC
07.2023 - Current
Sales Manager
PROINVERSIONES DE LA COSTA SAS
03.2018 - 06.2023
Administrative and Commercial Coordinator
CAMARA COLOMBIANA DE LA INFRAESTRUCTURA CCI SECCIONAL NORTE
08.2014 - 11.2016
Manager Mobility IRU.
AT&T BUSINESS CARE-SUTHERLAND GLOBAL SERVICES COLOMBIA
07.2011 - 09.2013
Lead Agent / Travel Assistance Group for Greyhound Bus Lines Inc.
GREYHOUND BUS LINES INC.- TRANSCOM COLOMBIA S.A.
03.2011 - 07.2011
Personal Attention Analyst
TELEFONICA MOVILES COLOMBIA S.A. MOVISTAR
06.2005 - 08.2006
Claims and Services Assistant
BANCO SANTANDER COLOMBIA S.A.
05.2004 - 06.2005
Financial And Systems Administration -
Universidad De Santander -UDES-
01.1998 - 01.2003
Marymount School Barranquilla
01.1984 - 01.1995
Masters Degree - QUALITY MANAGER ISO 9001:2008
SENA
Advanced Financial Management -
Universidad De Santander-UDES
Gimnasio Los Corales –ASPAEN
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