Giovanny Lugo Casacalenda
Telecommunication Engineer
Ñuñoa
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
69
69
years of post-secondary education
2
2
Languages
Work History
Account Manager Digital Services (BSS/OSS)
Ericsson
01.2019 - Current
- Responsible for driving sales of innovative and effective solutions for our customers and partners, with a consultative sales approach and managing customer relationships
- Responsible for the management and coordination of sales and marketing activities with our clients
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Educated clients on new products or services to increase customer engagement with brand.
Customer Project Manager
Ericsson
01.2015 - 01.2019
- Responsible for establishing and managing assigned projects applying project management methodologies and following the areas of knowledge used for project controls applied to projects related to Telco, IT, and infrastructure areas
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
Presales Engineer
ACANTO S.A
03.2014 - 02.2015
- Responsible for developing technical proposals and pre-sales support with activities related to scope, cost estimation, dimensioning, risk assessment, and proposal preparation
- Established and maintained professional relationships with clients and business executives to facilitate timely communication
- Identified and supported new business opportunities.
- Presented proposals to customers at industry events, such as conferences, and trade shows.
- Collaborated with bid project team to assemble proposals and produce customer-facing materials.
- Communicated directly with potential customers, fielding initial calls to elicit full business proposals.
Project Manager
VTE Global LLC
10.2013 - 02.2014
- Responsible for the entire project lifecycle, including project definition, project deliverables management, business and technical requirements, communications, stakeholder management, project execution, status reporting to senior management, go to production, and baseline management of project plans/schedules
- Worked collaboratively with Service Delivery Managers and Service Director in the approval and escalation of issues related to implementation projects
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated material procurement and required services for projects within budget requirements.
- Monitored project performance to identify areas of improvement and make adjustments.
Project Coordinator
Ericsson
01.2012 - 09.2013
- Responsible for the supervision, coordination, and control of the project's progress in relation to financial aspects, project schedules, and risks
- Reported on the status of the project in relation to KPIs and provided the necessary documentation for delivery
- Submitted risk analysis and management and resolved project issues
- Projects include O&M troubleshooting and Ericsson Retrofit Project.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Field Supervisor Radio Access Network
Service Consulting de Mexico S.C
10.2011 - 10.2012
- Planned and scheduled field activities according to set timelines and order of operations.
- Kept teams on task to complete milestones on time.
- Met with customers to resolve issues and build productive relationships.
- Investigated issues and developed effective solutions.
- Supervised field operations teams to complete projects within established timelines.
Field Supervisor Fiber Optical Deployment
ZTE de Venezuela C.A
05.2011 - 10.2011
- As a dedicated field engineer specialized in FFOO implementation, my focus revolves around OPGW projects, where my expertise comes into play.
- Kept teams on task to complete milestones on time.
- Investigated issues and developed effective solutions.
- Planned and scheduled field activities according to set timelines and order of operations.
- Met with customers to resolve issues and build productive relationships.
- Hired and supervised subcontractors to improve production and meet critical deadlines.
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
Analyst Engineer, Regulatory area
Comisión Nacional de Telecomunicaciones
11.2009 - 04.2011
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Optimized core processes to improve business performance and operational agility.
- Performed budget analysis to control expenditures and predict future budget needs.
- Coordination and inspection of nationwide Mobile Telephony and Internet operators.
- Key focus is on validating installations and ensuring adherence to service quality indicators, aligning with both national and international laws, standards, and telecommunications regulations.
Radio Frequency Engineer
Telecomsulting Group C.A.
07.2009 - 11.2009
- Analyzed project requirements, developing specifications and modeling proposed designs to evaluate performance and ultimately create high-functioning technology.
- Conducted research, design and testing of radio frequency hardware, circuit design and sub-system integration for designated products or customer applications.
- Worked with software radar systems and digital and communications systems engineers to collaborate on RF solutions development.
- Assessed problem severity to determine corrective action, recommending resolutions to technical problems through fault isolation techniques.
- Improved methods for measurement, documentation, and work flow management.
- Designed and approved power distribution requirements for facility construction.
Education
Master of Science - Management Science
Universidad De Los Andes
Chile 05.2001 - 01.2018
Diploma - Project Management
Universidad Adolfo Ibañez
Chile08.2016
Bachelor of Science - Telecommunications
Universidad Nacional Experimental De Las Fuerzas Armadas Nacional
Venezuela 05.2001 - 01.2009
Master of Science - Naval Sciences
Navy Military School
Venezuela 05.2001 -
Skills
Account Development
Customer Service
Campaign Execution
Account Management
Lead Prospecting
Report Writing
Lead Generation
Sales Analysis
Data Analytics
Project Management
Sales Development
Business Development
Timeline
Account Manager Digital Services (BSS/OSS)
Ericsson
01.2019 - Current
Customer Project Manager
Ericsson
01.2015 - 01.2019
Presales Engineer
ACANTO S.A
03.2014 - 02.2015
Project Manager
VTE Global LLC
10.2013 - 02.2014
Project Coordinator
Ericsson
01.2012 - 09.2013
Field Supervisor Radio Access Network
Service Consulting de Mexico S.C
10.2011 - 10.2012
Field Supervisor Fiber Optical Deployment
ZTE de Venezuela C.A
05.2011 - 10.2011
Analyst Engineer, Regulatory area
Comisión Nacional de Telecomunicaciones
11.2009 - 04.2011
Radio Frequency Engineer
Telecomsulting Group C.A.
07.2009 - 11.2009
Master of Science - Management Science
Universidad De Los Andes
05.2001 - 01.2018
Bachelor of Science - Telecommunications
Universidad Nacional Experimental De Las Fuerzas Armadas Nacional
05.2001 - 01.2009
Master of Science - Naval Sciences
Navy Military School
05.2001 -
Diploma - Project Management
Universidad Adolfo Ibañez
Personal Information
- Available: Available for relocation
- Italian
- Venezuelan
Personal Information
- Available: Available for relocation
- Italian
- Venezuelan