Giordyn Apolaya
Englewood
Summary
Experienced professional in customer service with a proven ability to excel in fast-paced environments. Recognized for exceptional communication skills, strong organizational abilities, and meticulous attention to detail. Collaborative team player dedicated to achieving results and seamlessly adapting to changing needs. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Committed to delivering exceptional service and unmatched support to ensure customer satisfaction. Skilled in utilizing customer service best practices and adept at exploring effective solutions to address customer needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
H&r Block
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Store Manager
CubeSmart Self Storage
12.2022 - 11.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Basic computer skills, demonstrate basic knowledge of Microsoft, and E-mail.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted prospective clients in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Demonstrated comprehensive knowledge of federal, state, and local regulations related to self-storage facilities to maintain compliance at all times.
- Streamlined administrative processes for more accurate record-keeping and improved communication with clients.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
Cashier
Loaf N Jug
08.2018 - 07.2021
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier
Arby's
03.2018 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Cashier
Arbys
06.2017 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Hostess
I-Hop
04.2017 - 06.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
GED -
Emily Grifith
Denver, Co09.2022
Skills
- Service-Orientation
- Customer Relations
- Telephone skills
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- File management
- Reception desk management
- Multitasking and prioritization
Certification
- Basic life support
Timeline
Receptionist
H&r Block
01.2024 - Current
Store Manager
CubeSmart Self Storage
12.2022 - 11.2023
Cashier
Loaf N Jug
08.2018 - 07.2021
Cashier
Arby's
03.2018 - 06.2018
Cashier
Arbys
06.2017 - 08.2017
Hostess
I-Hop
04.2017 - 06.2017
GED -
Emily Grifith
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