Ginny Johnstone
Arvada
Summary
Dynamic operations leader with a strong background in market analysis and performance metrics. Skilled in developing teams and designing processes that drive business efficiency. Committed to achieving operational excellence and fostering compliance within the organization.
Overview
13
13
years of professional experience
Work History
Manager Operations
FirstBank
Lakewood
11.2019 - Current
- Directs team of Underwriters, Processors and Lock Associates.
- Developed Underwriters to gain their Direct Endorsement with HUD to underwrite FHA loans.
- Ensures adherence to loan policy on portfolio loans with mortgage insurance.
- Analyzes competitor pricing to establish current market rates.
- Designed processes to enhance effectiveness of business line operations.
- Conducts Officer training on Agency and Government products.
- Manages and is responsible for achieving desired business results.
- Acts as a senior point of escalation and resolves exceptions on the most significant and complex issues, processes and products Serves as a senior level representative for an operational group. Interacts with internal Leadership, Officers and third parties to drive business results in resolving escalated issues.
- Owns third party and/or senior level business partner relationships.
- Provides coaching and development to operations supervisors.
- Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
Director Of Operations
LenderLive / Computershare
Glendale
06.2013 - 11.2019
- Formed cohesive fulfillment teams for lenders, integrating disclosure processing and underwriting departments.
- Facilitated discussions with senior leadership, including internal and lender representatives.
- Responsible for third party vendor relationships and all third-party order facilitation and tracking.
- Cultivated operations managers and supervisors into next level leaders.
- Ensure adherence to all regulations.
- Defined key performance indicators and production objectives.
Skills
- Operations management
- GSE and government loan underwriting
- Regulatory compliance
- Loan risk assessment
- Direct Endorsement
- Process optimization
- Performance metrics
- Market analysis
Timeline
Manager Operations
FirstBank
11.2019 - Current
Director Of Operations
LenderLive / Computershare
06.2013 - 11.2019