
A professional in Business Administration with a specialization in Project Management, possessing over 12 years of experience leading teams and managing strategic projects at a national and international level.
Expertise across multiple sectors: Finance, Health, Insurance, and Telecommunications.
Key Focus Areas: Marketing, strategic planning, e-commerce, and B2B business development, with an emphasis on optimizing the customer lifecycle and improving service experience.
Operational Management: Extensive background in the operational management of Call Centers, portfolio management, credit, collections, fraud mitigation, sales, and quality. Methodologies & Tools: Proficient in statistical analysis, process auditing, and operations optimization, utilizing methodologies such as Balance Score Card, COPC, and Agile.
Leadership: Experience supervising teams of over 420 people, controlling management indicators, information security, and budgetary/state projects.
Advanced Software Skills: Advanced proficiency in tools like Salesforce, Power BI, SAP, Javascript, Python, and CRM.
Core Competencies: High capacity for decision-making, working under pressure, and adapting to change. Intermediate English.