Gina Mitchell
Greeley
Overview
2015
2015
years of professional experience
Work History
Operations Manager, Customer Experience
Chase Bank
06.2006 - 05.2014
- Drove a culture of continuous improvement and inclusion by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Managed a cash drawer in a high volume branch
Teller /Assistant Manager
Washington Mutual Bank
06.2004 - 06.2006
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
Teller
Academy Bank
2002 - 2004
Education
Greeley Central
Greeley, COSkills
- Staff development
- Training programs
- Customer service
- Teamwork
- Problem-solving
- Attention to detail
Timeline
Operations Manager, Customer Experience
Chase Bank
06.2006 - 05.2014
Teller /Assistant Manager
Washington Mutual Bank
06.2004 - 06.2006
Teller
Academy Bank
2002 - 2004
Greeley Central