Gina Matchett
Walsenburg
Summary
Dynamic banking professional with a proven track record at NBH Bank, excelling in operational efficiency and relationship management. Skilled in cash flow management and team coaching, I have successfully enhanced customer satisfaction and streamlined branch operations, driving strategic initiatives that support financial growth and compliance.
Overview
11
11
years of professional experience
Work History
Assistant Banking Center Manager
NBH BANK
Walsenburg, CO
03.2025 - Current
- Supported daily operations, ensuring compliance with banking regulations and policies.
- Assisted in training new staff on banking procedures and customer service best practices.
- Coordinated branch activities to enhance customer experience and operational efficiency.
- Managed cash flow and maintained accurate records of transactions and deposits.
- Analyzed branch performance metrics to support strategic decision-making initiatives.
- Developed relationships with customers to identify financial needs and promote services.
- Assessed loan applications, making informed decisions to minimize risk while promoting financial growth for clients.
- Conducted regular audits to ensure compliance with federal regulations and internal policies.
Relationship Banker
NBH BANK
Walsenburg, CO
03.2023 - 03.2025
- Assisted clients with account inquiries and transaction processing.
- Educated customers on banking products and services to enhance their financial literacy.
- Provided exceptional customer service to resolve issues and promote client satisfaction.
- Collaborated with team members to streamline workflows and improve service delivery.
Teller II
NBH BANK
Walsenburg, CO
04.2021 - 03.2023
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Maintained cash drawer balance, identifying discrepancies promptly to uphold financial integrity.
- Educated clients on bank products and services, promoting features that align with their needs.
Teller
NBH BANK
Walsenburg, CO
08.2018 - 03.2021
- Processed daily transactions with accuracy and efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cash drawer integrity through diligent balancing at shift end.
- Assisted customers with account management and product offerings, enhancing client satisfaction.
Restaurant Team Leader
Carl’s Jr
Walsenburg, CO
01.2016 - 08.2018
- Led team in daily operations, ensuring efficient workflow and high service quality.
- Trained and mentored new staff on food preparation and customer service standards.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Monitored compliance with health and safety regulations to maintain a safe work environment.
Education
High School Diploma -
John Mall High School
Walsenburg, CO05.2015
Skills
- Operational efficiency
- Branch administration
- Banking operations
- Operations management
- Team coaching
Timeline
Assistant Banking Center Manager
NBH BANK
03.2025 - Current
Relationship Banker
NBH BANK
03.2023 - 03.2025
Teller II
NBH BANK
04.2021 - 03.2023
Teller
NBH BANK
08.2018 - 03.2021
Restaurant Team Leader
Carl’s Jr
01.2016 - 08.2018
High School Diploma -
John Mall High School