Gina Castillo
Broomfield
Summary
Compassionate Patient Service Representative known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and front desk management. Excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
AdventHealth
Louisville
09.2024 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Medical Scheduler
The Centeno Schultz Clinic
Thornton
02.2021 - Current
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Implemented Software for digitizing and organizing over hundreds of medical records.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Answered phone calls and messages for 7 physicians at the PRP and stem cell facility, scheduled appointments and handling patient inquiries.
- Organized patient files and streamlined operations to improve efficiency.
Optometry Technician
Colorado Eye Center
Eastlake
06.2016 - 05.2019
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
- Completed and submitted clinical documentation in accordance with agency guidelines
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Educated patients about medications, procedures and physician's instructions
- Assisted patients in preparation for examinations, assessing and recording vital signs.
Education
High School Diploma -
Horizon High School
Brighton, COI.T Engineering
Front Range Community College
Westminster, COSkills
- Patient scheduling
- Documentation procedures expert
- Charting expertise
- Area management
- Customer service excellence
- Strong collaborative skills
- Windows operating systems
- Computers and electronics
- Software system testing
- Insurance company knowledgeable
- Staff leadership
- CPR certified
Additional Information
- Detail oriented
- Fast learner
- Dependable
Languages
Spanish
Timeline
Patient Service Representative
AdventHealth
09.2024 - Current
Medical Scheduler
The Centeno Schultz Clinic
02.2021 - Current
Optometry Technician
Colorado Eye Center
06.2016 - 05.2019
High School Diploma -
Horizon High School
I.T Engineering
Front Range Community College