Gilberto Angel Sanchez
Aurora
Summary
Bilingual and results-driven manager, with strong experience in customer service, staff training and operational leadership. Proven success in managing teams, maintaining financial control, and ensuring exceptional service delivery, eager to bring strong interpersonal and problem-solving skills within a respective financial institution.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
15
15
years of professional experience
Work History
General Manager
Walters pizzeria
01.2011 - Current
- Managed day-to-day restaurant operations, and supervised a team of employees.
- Created and maintained weekly schedules to align with labor costs goals under 25% monthly.
- Trained and onboarded new employees to company standards.
- Ordered and maintained inventory of produce and supplies.
- Insured high levels of customer, satisfaction, and team performance.
Education
Associates Degree - criminal justice
ITT technical Institute
01.2014
Skills
- Customer service and client relations
- Cash handling, and accuracy
- Bilingual: English & Spanish
- New hire training and onboarding
- Labor & cost control scheduling and inventory management
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team leadership
- Staff management
- Staff training
- Schedule management
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
General Manager
Walters pizzeria
01.2011 - Current
Associates Degree - criminal justice
ITT technical Institute
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