Gilbert cruz
Greeley
Summary
Dynamic Crew Member with a proven track record at McDonald's, excelling in customer engagement and quality assurance. Skilled in cooking and cash handling, I boosted customer satisfaction through exceptional service and maintaining high standards of cleanliness. Trained new team members, enhancing team efficiency and workplace safety. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Mc Donalds
01.2021 - Current
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted other team members to achieve goals.
- Stocked shelves to organize aisles in assigned department.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Accurately operated cash register to process customer payments.
- Backed up servers by setting up trays and completing some food deliveries.
- Brewed coffee and tea and changed out drink station syrups.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Completed milkshakes and ice cream desserts for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Education
High School Diploma -
Greeley West
2401 35th Ave, Greeley, CO 8063405-2024
Skills
- Cooking
- Product promotion
- Customer service
- Customer engagement
- Cleaning
- Valid Driver's license
- Line efficiency
- Cash handling
- Company standards
- Workplace safety
- Safety
- Quality assurance
- Visual communication
- Food running
Certification
- OSHA 10-Hour General Industry Training Certificate - Occupational Safety and Health Administration.
- colorado Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Mc Donalds
01.2021 - Current
High School Diploma -
Greeley West
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