Gil Portillo
Denver
Summary
Versatile Help Desk Technician with a proven track record at Pinnacol Assurance, enhancing customer experience through expert troubleshooting and clear communication. Excelled in conflict resolution and time management, significantly improving service quality standards. Skilled in both technical support and fostering positive team dynamics, demonstrating a strong blend of technical acumen and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Help Desk Technician
Pinnacol Assurance
07.2022 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
Team Leader
Panera Bread
08.2020 - 05.2021
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Mechanical Technician
Self-employeed
03.2018 - 08.2020
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
- Worked with diverse portfolio and satisfied all clients
Education
Bachelor of Science - Cyber Security
Colorado State University
Global05-2028
High School Diploma -
West High School
951 Elati St, Denver, CO 8020405-2023
Skills
- Customer Experience
- Troubleshooting
- Active Listening
- Time Management
- Communication
- Conflict Resolution
Timeline
Help Desk Technician
Pinnacol Assurance
07.2022 - Current
Team Leader
Panera Bread
08.2020 - 05.2021
Mechanical Technician
Self-employeed
03.2018 - 08.2020
Bachelor of Science - Cyber Security
Colorado State University
High School Diploma -
West High School
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