Summary
Overview
Work History
Skills
Timeline
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Gianni Fletcher

Denver

Summary

Dynamic professional with a proven track record in customer service and sales. Skilled in CRM software and exceptional interpersonal abilities, I excel in customer acquisition and retention. Moreover, I have achieved significant improvements in team collaboration and workflow optimization, ensuring high client satisfaction and repeat business.

Overview

10
10
years of professional experience

Work History

Chef & Server

Lucy's Burger Bar
09.2024 - Current
  • Prepare high-quality menu items with attention to detail and consistency
  • Sell high-ticket menu items, effectively promoting specials and premium offerings
  • Lead and train new kitchen staff, ensuring adherence to company standards
  • Foster a collaborative team environment to improve workflow and efficiency

Electronic Store Associate

Target
08.2022 - 08.2023
  • Delivered exceptional customer service in the electronics department, assisting customers with product selection and troubleshooting
  • Achieved consistent top sales performance by upselling products and offering personalized recommendations
  • Maintained in-depth knowledge of the latest electronics and technology trends
  • Consistently surpassed sales targets, contributing to overall store performance

Front Desk Supervisor

Coco Key Hotel
02.2021 - 06.2022
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive guest experience
  • Managed daily operations, including scheduling, check-ins, and maintaining accurate records
  • Handled cash and credit transactions with precision, ensuring financial accuracy
  • Collaborated with team members to improve operational efficiency and implement customer feedback

Sales Representative

Vision Home Security
07.2019 - 04.2020
  • Conducted door-to-door canvassing, effectively presenting security solutions to homeowners
  • Promoted and sold security cameras, electromagnetic door locks, and security door installations
  • Built rapport with clients, resulting in high close rates and repeat business
  • Trained and mentored new sales representatives, improving team success rates

Sales Associate

Sunco Marketing
03.2017 - 05.2019
  • Represented Sunco at Costco locations, driving sales of various home improvement products
  • Delivered product demonstrations and educated customers on product features and benefits
  • Optimized product placement to maximize visibility and sales opportunities
  • Coordinated with team members to ensure effective promotional campaigns and enhanced customer engagement

Cutco Knives Sales Associate

Vector Marketing Company
02.2015 - 01.2017
  • Marketed and sold Cutco products through direct sales and referral-based outreach
  • Delivered tailored product presentations to meet diverse customer needs
  • Earned recognition for achieving top-tier sales milestones and customer satisfaction ratings
  • Organized and participated in community events to expand customer base and generate leads

Skills

  • Upselling and cross-selling techniques
  • Exceptional interpersonal and communication abilities
  • Resolving customer issues and concerns efficiently
  • Market research and competitive analysis
  • Proficient in CRM software (eg, Salesforce, HubSpot)
  • Vector Marketing certification
  • Microsoft Office specialist certification
  • Creating and executing marketing campaigns

Timeline

Chef & Server

Lucy's Burger Bar
09.2024 - Current

Electronic Store Associate

Target
08.2022 - 08.2023

Front Desk Supervisor

Coco Key Hotel
02.2021 - 06.2022

Sales Representative

Vision Home Security
07.2019 - 04.2020

Sales Associate

Sunco Marketing
03.2017 - 05.2019

Cutco Knives Sales Associate

Vector Marketing Company
02.2015 - 01.2017

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Gianni Fletcher