Dedicated front desk agent with expertise in guest relations, reservation management, and payment processing. Proven ability to enhance guest experiences and resolve inquiries for maximum satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Courtyard by Marriott
Denver
03.2022 - 05.2024
Greeted guests warmly upon arrival and managed check-in procedures.
Provided information about hotel services and local attractions to enhance guest experience.
Handled guest inquiries and resolved issues to ensure satisfaction during stay.
Managed reservations using property management systems for efficient booking operations.
Coordinated with housekeeping to ensure timely room readiness for incoming guests.
Processed payments and maintained accurate financial records at the front desk.
Cashier
Target
Sheridan
02.2021 - 03.2022
Operated cash register and processed customer transactions efficiently.
Assisted customers with product inquiries and provided excellent service.
Helped customers find specific products, answered questions, and offered product advice.
Maintained cleanliness and organization of checkout area and surrounding space.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Collaborated with team members to ensure smooth store operations during peak hours.
Engaged in promotional activities to inform customers about current sales events.