Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gianna Roldan

Castle Rock

Summary

Dedicated front desk agent with expertise in guest relations, reservation management, and payment processing. Proven ability to enhance guest experiences and resolve inquiries for maximum satisfaction.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Courtyard by Marriott
Denver
03.2022 - 05.2024
  • Greeted guests warmly upon arrival and managed check-in procedures.
  • Provided information about hotel services and local attractions to enhance guest experience.
  • Handled guest inquiries and resolved issues to ensure satisfaction during stay.
  • Managed reservations using property management systems for efficient booking operations.
  • Coordinated with housekeeping to ensure timely room readiness for incoming guests.
  • Processed payments and maintained accurate financial records at the front desk.

Cashier

Target
Sheridan
02.2021 - 03.2022
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers with product inquiries and provided excellent service.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness and organization of checkout area and surrounding space.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Engaged in promotional activities to inform customers about current sales events.

Education

GED -

Emily Griffith Technical College
Denver, CO
05-2021

Skills

  • Reservation management
  • Payment processing
  • Property management systems
  • Guest relations
  • Customer service
  • Conflict resolution
  • Team collaboration

Timeline

Front Desk Agent

Courtyard by Marriott
03.2022 - 05.2024

Cashier

Target
02.2021 - 03.2022

GED -

Emily Griffith Technical College
Gianna Roldan