Gianna Cole
Fort Collins
Summary
Dedicated worker with excellent communication, time management, and unique skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
Famous Footwear
08.2024 - 12.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Broista
Dutch Bros
03.2024 - 07.2024
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Broista
Dutch Bros
06.2023 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service
- Cleaned counters, machines, utensils, and frequently used objects
- Maintained regular and consistent attendance and punctuality
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Recommended products based on solid understanding of individual customer needs and preferences
- Proved successful working within tight deadlines and a fast-paced environment.
Cafe Worker
Scheels
02.2021 - 07.2022
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures
- Maintained clean and attractive product displays to entice customer purchases
- Produced food and drink products adhering to company quality and quantity standards
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints
- Monitored food temperatures to comply with safety regulations
- Trained new cafe workers in sales, customer service and safety
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Controlled line and crowd with quick, efficient service
Front Of House Team Member
Chick-fil-A
02.2020 - 03.2021
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds
- Established welcoming atmosphere by greeting each guest warmly
- Produced food and drink products adhering to company quality and quantity standards
- Interpreted food order slips per shift to prepare food according to customer orders
- Assisted servers with delivering food, filling beverages, and retrieving items for guests
- Trained new staff in front-of-house procedures, customer relations, and cleaning
- Serviced bathroom by cleaning surfaces and replacing soap
- Disinfected frequently touched areas between guests to minimize infection risks
- Helped guests at tables when in need of assistance
- Utilized POS system to receive and process food and beverage orders
- Kept register accurate through correct billing, payment processing and cash management practices
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders, and refilling glasses
Education
Psychology -
Colorado State University
Fort Collins, CO05.2025
High School Diploma - undefined
Discovery Canyon Campus High School
Colorado Springs, CO05.2022
Skills
- Stocking and replenishing
- Safe food handling
- POS system use
- Cleaning and organization
- Till Counting
- Customer Service
- Teamwork and Collaboration
- Time Management
- Machine Cleaning and Maintenance
- Customer Order Fulfillment
- Hard Working and Dedicated
- Complex Problem-solving
Timeline
Sales Associate
Famous Footwear
08.2024 - 12.2024
Broista
Dutch Bros
03.2024 - 07.2024
Broista
Dutch Bros
06.2023 - 08.2023
Cafe Worker
Scheels
02.2021 - 07.2022
Front Of House Team Member
Chick-fil-A
02.2020 - 03.2021
High School Diploma - undefined
Discovery Canyon Campus High School
Psychology -
Colorado State University
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