GERSON ALEXIS CHARRIA CLEVES
Cali
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Foundever
10.2023 - 10.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Waitress Trainee
12.2021 - 02.2022
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Actively listened customer feedback suggestions implemented improvements response their comments.
Education
High School Diploma -
Colegio Gabriel Gonzales Videla
Santiago De Chile 05.2001 -
Skills
Client support
Problem-solving
Active listening
Comprehensive understanding of products
Timeline
Customer Service Representative
Foundever
10.2023 - 10.2025
Waitress Trainee
12.2021 - 02.2022
High School Diploma -
Colegio Gabriel Gonzales Videla
05.2001 -