Summary
Overview
Work History
Education
Skills
Timeline
Languages
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GERSHOM KACHILIKA

Summary

Motivational leader and organizational problem-solver with over a decade advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

17
17
years of professional experience

Work History

Process Lead

Stitch Fix
Indianapolis, IN
11.2020 - 09.2023
  • Communicated with planners and employees to develop detailed production schedule.
  • Performed production adjustments for quality and productivity.
  • Studied operations to establish standard production rate or improve efficiency.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Enforced company policies and procedures to strengthen operational standards across departments.

Process Assistant

Amazon IND8
Indianapolis, IN
02.2020 - 10.2020
  • Reviewed employee performance every hour and delivered constructive feedback to improve weaknesses.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Supervised 300 employees to ensure optimal productivity.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
  • Identified exceptions and deviations and recommended corrective actions to realign processes.

Pastry Culinarian

Market District
Carmel, IN
11.2018 - 11.2019
  • Prepared mise en place every day to promote efficient preparation of signature dishes.
  • Coached new staff on policies, procedures and performance strategies.
  • Created exciting dishes to draw in clientele and increase revenues.
  • Oversaw pastry production for catering, pick-up orders and in-store customers.
  • Maintained current knowledge of pricing, ingredients, product availability and current promotion.

Entry Level Account Manager

Denali Executives, Inc
Indianapolis, IN
06.2017 - 12.2017
  • Completed Accelerated Account Management Training Program and CRM Salesforce Technology Training.
  • Oversaw various territories in the Indianapolis area and coordinated with the client's budgetary specifications.
  • Tracked and analyzed weekly sales to implement corrective action plans and streamline operations.
  • Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.

Executive Pastry Chef/ Specialty Pastry Manager

Kroger
Carmel, IN
08.2010 - 05.2017
  • Managed daily operations of the bakery in overseeing all its aspects.
  • Re-developed new recipes and decorating methods that promoted sales and gave high skills to in-store chefs.
  • Implemented sale strategies and marketing plans to optimize sales and customer return numbers for the company's 134 stores in the central division.
  • Negotiated new ideas and brand presentation to the company's merchandising team and different company vendors.

Bakery Manager

Walmart
Fishers, IN
06.2007 - 07.2010
  • Analyzed costs and competitive retail strategy.
  • Evaluated department conditions and operations to determine strengths and areas for improvement.
  • Recruited, trained and supervised 20 bakery staff.
  • Supervised and communicated with vendors for efficient delivery of wholesale orders.

Customer Service Representative

Au Bon Pain
Indianapolis, IN
06.2006 - 05.2007
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Resolved average of 50 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.

Education

Bachelor of Science - Psychology

IUPUI 2006-2009
Indianapolis, IN

Skills

  • Raised $14,000 for Outfitters, Inc(a nonprofit organization in Indiana that clothes children) by designing 2 cakes sold for auction
  • Developed bakery sales plan, monthly lessons, Culinary Calendar and planograms that increased 80% customer satisfaction and 52% increased profit
  • Formulated a 500 people Dessert Menu for 6 Years consecutive for Kroger's Race for Riley Children Hospital

Timeline

Process Lead

Stitch Fix
11.2020 - 09.2023

Process Assistant

Amazon IND8
02.2020 - 10.2020

Pastry Culinarian

Market District
11.2018 - 11.2019

Entry Level Account Manager

Denali Executives, Inc
06.2017 - 12.2017

Executive Pastry Chef/ Specialty Pastry Manager

Kroger
08.2010 - 05.2017

Bakery Manager

Walmart
06.2007 - 07.2010

Customer Service Representative

Au Bon Pain
06.2006 - 05.2007

Bachelor of Science - Psychology

IUPUI 2006-2009

Languages

Bilingual English/Spanish Multitasking

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GERSHOM KACHILIKA