Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Geronimo Tucci Campos

Barranquilla

Summary

Professional with extensive experience and a great desire to work. I am characterized by my ability to solve problems and work as a team. I have had the opportunity to work in customer service throughout my hole working life in different fields and with different types of clients/customers demonstrating my ability to adapt according to the needs of my employers.

I am looking for an opportunity to develop my career and give my 100%.

Overview

9
9
years of professional experience

Work History

Logistic Coordinator

Lean Solutions Group
01.2022 - Current
  • Coordinating transportation and logistics activities with customers and carrier companies.
  • Collaborating with other departments to ensure a smooth operation.
  • Managing and resolving any logistics-related problems or delays.
  • Communicating with suppliers, vendors, and customers to resolve any issues.
  • Optimizing logistics processes to improve efficiency and reduce costs.
  • Analyzing data and generating reports on logistics performance.



Customer Service Representative

Teleperformance
10.2020 - 12.2021
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Set successful solutions according to the customer’s request.
  • Manage a large number of daily calls in an agile and effective way.
  • Answer to questions and queries from customers, providing quality care.

Bartender Server

Selina Cartagena
11.2018 - 07.2020
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.

Customer Service Representative

Concentrix
05.2018 - 10.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Kitchen Brigate/Server

Inmaculada Guadalupe & Amigos S.A.S
06.2016 - 04.2018
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Table Reservation Assistant

This Is Cartagena
12.2015 - 05.2016
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Management of the agenda, coordination, confirmation and cancellation of appointments.
  • Management and updating of the website database.



Education

George Washington School
11.2015

Skills

  • Active Listening
  • Hard Working
  • Flexibility and Adaptability
  • Self-motivation Interpersonal Skills
  • Conflict Resolution
  • Critical thinking and problem-solving
  • Decision Making
  • Time Management
  • Fast Learner
  • Adaptability
  • Customer Service
  • Ability to Work Under Pressure
  • Communication Skills
  • Effective Time Management

Languages

Español
Idioma nativo
Inglés
Avanzado
C1

Timeline

Logistic Coordinator

Lean Solutions Group
01.2022 - Current

Customer Service Representative

Teleperformance
10.2020 - 12.2021

Bartender Server

Selina Cartagena
11.2018 - 07.2020

Customer Service Representative

Concentrix
05.2018 - 10.2018

Kitchen Brigate/Server

Inmaculada Guadalupe & Amigos S.A.S
06.2016 - 04.2018

Table Reservation Assistant

This Is Cartagena
12.2015 - 05.2016

George Washington School

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Geronimo Tucci Campos