German Sebastian Ortiz Suarez

Work History

Daily News

11.2011 - 10.2013

Inspecting, testing, or measuring materials, products, installations, or work for conformance to specification, notifying supervisor and other personnel of production problems, and assisting in identifying and correcting these problems, completing tasks on time, and delivering products on time to specific locations.
Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
Demonstrated flexibility in schedule adjustments, covering shifts during peak shopping hours or staff shortages.
Collaborated with team members to streamline workflow and improve overall store efficiency.

FedEx Ground

10.2013 - 01.2017

Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
Checking labels for correct destinations, you will identify packages needed by Customs and use advanced scanning technology to allow customers to track their packages
Unpacking boxed equipment, stocking supplies, pulling order components, verifying product and serial numbers, collecting and processing US mail and Interoffice mail as well as shipping via FedEx, responding to incoming emails and maintaining a delivery calendar in Microsoft Outlook, data entry, input and gathering information from various sources, general building maintenance, driving (truck, van, and forklift), assisting drivers with deliveries, and assisting in various warehouse projects as requested by Management.
Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.

Concentrix

01.2020 - 10.2021

Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.

Optum, UnitedHealth Group

11.2021 - 05.2024

Reviewed applications and screened patients to determine eligibility for medical and disability assistance.
Streamlined communication between patients and providers, ensuring timely access to essential health services.
Promoted patient well-being through empathetic communication, advocacy, and personalized care planning.
Utilized softwares to document patient complaints by listening to patients and families, recording details and determining resolution.
Assisted patients in obtaining necessary medications, maximizing adherence to prescribed treatment regimens for improved health outcomes.
Negotiated favorable payment plans for patients, easing the financial burden of healthcare expenses.
Supported patients in navigating the healthcare system effectively, increasing their understanding of available resources and options.
Maintained up-to-date knowledge of healthcare laws, regulations, and policies to provide accurate guidance to patients in need.
Trained new staff on filing, phone etiquette and other office duties.
Boosted efficiency within multidisciplinary teams by promoting clear communication channels and effective collaboration strategies among healthcare professionals.
Protected patient rights through vigilant enforcement of privacy regulations and ethical guidelines during all interactions with providers or third parties involved in their care journey.