German Sebastian Ortiz Suarez
Analytics & Advisor
Bogota,DC
Summary
Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with 5 years of experience in BPO industry.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Spot Checker, Supervisor
Daily News
11.2011 - 10.2013
- Inspecting, testing, or measuring materials, products, installations, or work for conformance to specification, notifying supervisor and other personnel of production problems, and assisting in identifying and correcting these problems, completing tasks on time, and delivering products on time to specific locations.
- Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
- Demonstrated flexibility in schedule adjustments, covering shifts during peak shopping hours or staff shortages.
- Collaborated with team members to streamline workflow and improve overall store efficiency.
Warehouse Operation
FedEx Ground
10.2013 - 01.2017
- Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
- Checking labels for correct destinations, you will identify packages needed by Customs and use advanced scanning technology to allow customers to track their packages
- Unpacking boxed equipment, stocking supplies, pulling order components, verifying product and serial numbers, collecting and processing US mail and Interoffice mail as well as shipping via FedEx, responding to incoming emails and maintaining a delivery calendar in Microsoft Outlook, data entry, input and gathering information from various sources, general building maintenance, driving (truck, van, and forklift), assisting drivers with deliveries, and assisting in various warehouse projects as requested by Management.
- Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
Financial Advisor, Capital One Bank
Concentrix
01.2020 - 10.2021
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Healthcare Advocate
Optum, UnitedHealth Group
11.2021 - 05.2024
- Reviewed applications and screened patients to determine eligibility for medical and disability assistance.
- Streamlined communication between patients and providers, ensuring timely access to essential health services.
- Promoted patient well-being through empathetic communication, advocacy, and personalized care planning.
- Utilized softwares to document patient complaints by listening to patients and families, recording details and determining resolution.
- Assisted patients in obtaining necessary medications, maximizing adherence to prescribed treatment regimens for improved health outcomes.
- Negotiated favorable payment plans for patients, easing the financial burden of healthcare expenses.
- Supported patients in navigating the healthcare system effectively, increasing their understanding of available resources and options.
- Maintained up-to-date knowledge of healthcare laws, regulations, and policies to provide accurate guidance to patients in need.
- Trained new staff on filing, phone etiquette and other office duties.
- Boosted efficiency within multidisciplinary teams by promoting clear communication channels and effective collaboration strategies among healthcare professionals.
- Protected patient rights through vigilant enforcement of privacy regulations and ethical guidelines during all interactions with providers or third parties involved in their care journey.
Education
Associate of Science - Architectural Technology
01.2012 - 06.2013
Associate of Applied Science - Civil Engineering Technology
01.2011 - 06.2012
High School Diploma -
09.2008 - 06.2011
Skills
Bilingual
Policy understanding
Multitasking Abilities
Data Analysis
Ethics and confidentiality
Healthcare Navigation
Organizational Skills
Research and Planning
Team Player
Time Management Skills
Strong Customer Service
Bilingual
References
Available Upon Request
Languages
English
Native language
Spanish
Bilingual or Proficient (C2)
Timeline
Healthcare Advocate - Optum, UnitedHealth Group
11.2021 - 05.2024
Financial Advisor, Capital One Bank - Concentrix
01.2020 - 10.2021
Warehouse Operation - FedEx Ground
10.2013 - 01.2017
City Of Technology of New York - Associate of Science, Architectural Technology
01.2012 - 06.2013
Spot Checker, Supervisor - Daily News
11.2011 - 10.2013
LaGuardia Community College - Associate of Applied Science, Civil Engineering Technology
01.2011 - 06.2012
Information Technology of High School - High School Diploma,
09.2008 - 06.2011