GERALDINE PINTO
Durango
Summary
Dynamic professional with a proven track record at Home Depot, excelling in customer service management and team leadership. Enhanced productivity by mentoring new cashiers and resolving escalated concerns. Skilled in cash handling and adaptable to flexible schedules, consistently delivering exceptional service and fostering positive customer relations.
Retail professional with proven track record in managing cashier operations and providing top-tier customer service. Known for fostering team collaboration and consistently achieving operational goals. Reliable and adaptable, skilled in cash handling, inventory management, and resolving customer issues.
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Head Cashier
Home Depot
11.2024 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Pharmacy Technician
Walmart
11.2023 - 07.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Management Assistant
City Cleaners
09.2013 - 11.2023
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Prepared and charted data and metrics for detailed status reports.
- Oversaw training and onboarding process for all newly hired employees.
- Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
Education
Durango High School
Durango, COSkills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Multi-tasking skill
- Cash handling
- Employee training
- Adaptability and dependability
- Customer service management
- Team leadership
- Training and coaching
- Workplace safety
- Flexible schedule
- Customer relations
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Head Cashier
Home Depot
11.2024 - Current
Pharmacy Technician
Walmart
11.2023 - 07.2025
Management Assistant
City Cleaners
09.2013 - 11.2023
Durango High School
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