Geraldine Perez
Bello,ANT
Summary
Education:
High school graduate with specialized technical training in sales.
English proficiency:
B2 - according to the European Common Framework - Michigan Master Academy,
Medellin Colombia - August 15 2021 - July 25 2022
B2 - Open Education - currently studying
Adept at leveraging skills in Microsoft Office Suite and bilingual communication, I significantly enhanced client satisfaction at Esplendor 70. My proficiency in data management and exceptional customer service, coupled with a keen eye for detail, underpins my ability to deliver superior administrative support and streamline operations. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Esplendor 70
01.2022 - 11.2024
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Representative & Ticketing Agent
Avianca Airlines
06.2019 - 12.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of International Business Economics - International Business
Corporación Universitaria De Asturias
Colombia, Colombia12-2028
Skills
- ● Proficient in Microsoft Office Suite, including Word, Publisher, PowerPoint, And Excel, With Experience creating and formatting documents, presentations, and
- Spreadsheets
- ● Skilled in using reservation and ticketing systems such as Amadeus Cryptic and ARD,
- With knowledge of booking and ticketing procedures for airlines and travel agencies
- ● Familiar with travel agency software platforms such as Price Agency and TBO, with
- Experience in managing bookings, itineraries, and payment processing
- ● Strong attention to detail and accuracy in data entry and record-keeping
- ● Excellent written and verbal communication skills, with the ability to effectively
- Communicate with customers, clients, and colleagues in a professional and courteous
- Manner
- ● Solid organizational and multitasking abilities, with the capacity to prioritize tasks
- And manage time effectively
- ● Bilingual skills in English and Spanish, with the ability to read, write, and speak
- Fluently in both languages
- ● Coordinate with housekeeping and maintenance staff to ensure guest rooms and
- Public areas are clean, tidy, and well-stocked
- ● Assist in administrative tasks such as managing correspondence, filing documents,
- And ordering office supplies
- ● Provide support to the hotel's management team as needed
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Administrative Assistant
Esplendor 70
01.2022 - 11.2024
Customer Service Representative & Ticketing Agent
Avianca Airlines
06.2019 - 12.2021
Bachelor of International Business Economics - International Business
Corporación Universitaria De Asturias
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