Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerad Wunderlich

Severance,CO

Summary

Accomplished sales and service executive with over a decade of progressive leadership experience with an emphasis in luxury hospitality and member care. Proven track record of driving $100M+ in regional revenue impact at Inspirato through retention, upgrades, and member engagement. Recognized for developing leaders, elevating member experience, and executing strategic initiatives aligned with executive vision.

Overview

7
7
years of professional experience

Work History

Sr. Team Manager, Member Care

Inspirato
09.2024 - Current
  • Directed a team of 4-6 Care professionals, providing leadership, coaching, and performance management to ensure delivery of luxury, white-glove service to Inspirato’s affluent member base.
  • Partnered with senior leadership to execute departmental strategies, aligning team objectives with company revenue goals around retention, bookings, upgrades, and renewals.
  • On pace to manage $20M+ in annual team revenue impact, consistently meeting high performance targets and expectations.
  • Championed member advocacy by leading service recovery initiatives and resolving high-level escalations, ensuring service excellence balanced with business impact.

Regional Manager, Member Care

Inspirato
10.2023 - 09.2024
  • Oversaw a team of 12 Care professionals, accountable for $60M+ in annual regional revenue through retention, upgrades, and renewals
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth, producing 5 new leaders in 2024.

Co-founder

Go Mix Technology
08.2018 - 10.2022
  • Developed the prospective pipeline and customer base through targeted outreach, networking events, and marketing.
  • Established foundational processes for business operations, including development and implementation of prospect database and sales channels.
  • Secured lucrative partnerships by establishing strong relationships with key industry players.
  • Developed marketing materials and campaigns to boost brand awareness, visibility, and recognition.

Education

Associate of Science - Personal Training, Nutrition, & Life Coach

National Academy of Sports Medicine
2012

Skills

  • Revenue & Performance Leadership
  • Team Development & Succession Planning
  • Strategic Planning & Execution
  • Member Experience & Retention Strategies
  • Salesforce, MS Outlook, and communication platforms
  • Coaching and Mentoring

Timeline

Sr. Team Manager, Member Care

Inspirato
09.2024 - Current

Regional Manager, Member Care

Inspirato
10.2023 - 09.2024

Co-founder

Go Mix Technology
08.2018 - 10.2022

Associate of Science - Personal Training, Nutrition, & Life Coach

National Academy of Sports Medicine

Similar Profiles

CREATE PROFILE
Gerad Wunderlich