Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Geovanny Ortiz

Vail

Summary

Offering strong foundation in customer service and remote work capabilities, eager to learn and develop in online environment. Delivers effective communication and problem-solving abilities, with keen eye for detail and organization. Ready to use and develop communication and technical skills in new online career role.

Overview

3
3
years of professional experience

Work History

Server

The Hythe
09.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with all customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Bank Teller

Wells Fargo
09.2022 - 10.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.

Education

High School Diploma -

Miami Central Senior High
Miami, FL

Skills

  • Sales expertise
  • Sales techniques
  • Customer service
  • Guest engagement
  • Exceptional customer service
  • Strong work ethic
  • Upselling techniques

Languages

English
Spanish

Timeline

Server

The Hythe
09.2024 - Current

Bank Teller

Wells Fargo
09.2022 - 10.2023

High School Diploma -

Miami Central Senior High

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Geovanny Ortiz