Geovanny Ortiz
Vail
Summary
Offering strong foundation in customer service and remote work capabilities, eager to learn and develop in online environment. Delivers effective communication and problem-solving abilities, with keen eye for detail and organization. Ready to use and develop communication and technical skills in new online career role.
Overview
3
3
years of professional experience
Work History
Server
The Hythe
09.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with all customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bank Teller
Wells Fargo
09.2022 - 10.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Education
High School Diploma -
Miami Central Senior High
Miami, FLSkills
- Sales expertise
- Sales techniques
- Customer service
- Guest engagement
- Exceptional customer service
- Strong work ethic
- Upselling techniques
Languages
English
Spanish
Timeline
Server
The Hythe
09.2024 - Current
Bank Teller
Wells Fargo
09.2022 - 10.2023
High School Diploma -
Miami Central Senior High
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