Georgina Farak
Foreign Languages Professional
Bogotá
Summary
Highly skilled professional with a proven track record in legal environments. Adept at handling complex documentation and providing support for executive-level tasks. Known for reliability, adaptability, and a collaborative mindset, ensuring smooth operations and timely results. Expertise in legal research, document management, and maintaining confidentiality while fostering a cooperative work environment. Committed to delivering exceptional customer service.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Legal Assistant
Alonso&Alonso Lawfirm
01.2025 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
Customer Service Agent
Scotiabank
11.2023 - 01.2025
- Provided customer support handling credit and debit card operations, loans, transactions, and inquiries
- Attended team meetings to track metrics, performance, and soft skills, ensuring efficient service and compliance with banking regulations
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Educated customers about billing, payment processing and support policies and procedures.
- Streamlined communication processes for improved information exchange between customers and team members.
English Teacher
Francisco José de Caldas School
02.2021 - 10.2023
- Taught English to secondary school students, creating lesson plans focused to their levels and needs
- Developed innovative lesson plans to engage students in English language learning.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
Technical Support Agent
Teleperformance - Apple
04.2021 - 01.2022
- Provided technical assistance to customers, troubleshooting issues related to software, hardware, and networks
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Resolved complex technical issues for better client experience and smoother operations.
- Handled sensitive customer data securely while troubleshooting account-related problems, maintaining trust between the company and its clients.
Education
High School Diploma -
José Asunción Silva
Bogota, Colombia 05.2018 - 01.2019
Bachelor - Spanish and Foreign Languages
Universidad Libre
Bogota, Colombia 01.2021 - 01.2024
Skills
Detail Oriented
undefinedTimeline
Legal Assistant
Alonso&Alonso Lawfirm
01.2025 - Current
Customer Service Agent
Scotiabank
11.2023 - 01.2025
Technical Support Agent
Teleperformance - Apple
04.2021 - 01.2022
English Teacher
Francisco José de Caldas School
02.2021 - 10.2023
Bachelor - Spanish and Foreign Languages
Universidad Libre
01.2021 - 01.2024
High School Diploma -
José Asunción Silva
05.2018 - 01.2019
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