George Bristow
Denver
Summary
Experienced professional focused on meeting or exceeding objectives seeking Project Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
6
6
years of professional experience
Work History
Branch Manager
Pro-Resto Inc.
03.2022 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Assistant Branch Manager
Pro-Resto Inc.
10.2021 - 03.2022
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 10 branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Implemented process improvements to increase productivity.
- Developed sales strategy to meet established sales objectives.
Field Representative
Pro-Resto Inc.
04.2021 - 10.2021
- Traveled up to 500 miles per day to visit customer locations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Submitted reports to senior management to aid in business decision-making and planning.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Service Manager
Ultimate Heating & Cooling
01.2019 - 04.2021
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Education
Associate of Arts - Marketing Management And Research
Eastern Illinois University
Charleston, ILSkills
- Branch Operations Management
- Business Development
- Work Prioritization
- Interviewing and Hiring
- Cost Data Analysis
- Performance Review
- Employee Training Oversight
- Coaching and Mentoring
- Problem Anticipation and Resolution
- Adaptable to Changing Conditions
- Cross-Selling and Upselling
Timeline
Branch Manager
Pro-Resto Inc.
03.2022 - Current
Assistant Branch Manager
Pro-Resto Inc.
10.2021 - 03.2022
Field Representative
Pro-Resto Inc.
04.2021 - 10.2021
Service Manager
Ultimate Heating & Cooling
01.2019 - 04.2021
Associate of Arts - Marketing Management And Research
Eastern Illinois University
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